"This is the 2nd time we have booked…"

This is the 2nd time we have booked with Ocean Florida and it most definitely won’t be the last.
After discovering that our TUI flights had been cancelled we really thought our holiday would not be happening but Ocean Florida have gone above and beyond to help us out. If you want to book a holiday to Florida and know that the money you are spending will be looked after I would 100% book with this company. Thank you Nikki Russell and thank you Ocean Florida, you truly are the best, you have 10 happy loyal customers xx

"First Class Customer Service"

In 2024 we booked a Florida holiday with Ocean Holidays. Unfortunately we had to cancel the holiday due to unforeseen personal events.
Our whole engagement with Ocean Florida has been exceptional, from the insight and advice on the detail of our holiday through to the booking and transaction. However, where they really excelled was how they managed our cancellation.
The team have gone beyond what I would consider good customer service, they have been first class. Their support and guidance through the cancellation process has made what could have been a very difficult situation, easy and seamless.
I write this review because it is good to know service is great when things are going to plan but even more important that the service gets better when things go wrong.
Thank you to Nikki Russell, Customer Retention Manager and the rest of Ocean Florida team.

"Very knowledgable and helpful"

Darren made the booking of my family holiday trip to Florida a pleasure. As well as tailoring the holiday to our specific requirements, he also took the time to give us handy little hints and tips of what to do both prior, and while we are there. Highly recommend *****

"Above and beyond "

Great customer service

"Ocean Florida WOW 100 stars "

Well firstly me and my partner would like to wish the Ocean Florida team, happy New Year so where do I start well we would absolutely highly recommend Ocean Florida to anyone who is planning a holiday to the us our first port of call was with. Amazing guy called Neil, who we first booked with he ran through everything from the price to what to expect and he did it in so much detail her were even paying for a holiday every month until it was fully paid off, we felt so confident with him thanks Neil next we spoke to a lovely lady called Isabelle to sort out all the documents and Hotel she really looked after me and my partner feeling so confident again they really do take care of their customers. They also take away any worries that you have all questions and they fully answer them to the best of their knowledge. Isabelle thank you so much. You are amazing too. Next person we spoke to was yet a lovely member of the team her name was Lindsay and she is a disability coordinator. He kindly sorted out our seats on the plane and I’m meeting greet service to help me my partner through customs and to help us all the way through the airport sure so helped us with sort out a disability access card to allow us to get into the queue quicker. All in all me and my partner highly recommend ocean Florida. The best travel agent that raises the bar to the next level we shall definitely be going with ocean Florida again and this will be our travel agent for many more holidays to come to the US so lastly we would like to say a massive thank you to Neil Isabelle and Lindsay and the whole of the team for everything you’ve done for us therefore we would like to give you 100 stars and all the help you’ve given us thank you Ocean Florida team Gemma & Jon

"Fantastic service. "

I always use Ocean Florida for all my travel plans. In particular, Ajay Hunter is kind, friendly and professional and I feel that I am guaranteed the best holiday at the best price when booking with him.

"Holiday enquiry"

Darren was very knowledgeable and helpful in dealing with my enquiry, smooth and easy process and would highly recommend

"ALERT DO NO USE THIS COMPANY "

ALERT DO NO USE THIS COMPANY
IF I COULD LEAVE A 0 INSTEAD OF A 1 STAR I WOULD...
A COMPANY WHICH LIES AND MISS SELLS VILLAS.
IM HERE NOW IN ONE OF THERE VILLAS 27TH DECEMBER 2024 WHICH ISNT THE SAME VILLA AS THE ONE I BOOKED ITS DISGUSTING,DIRTY,OUTDATED,.
I PAID FOR WELCOME PACK FOR ARRIVAL ON THURSDAY 26TH OF DECEMBER 2024 AND MILK WAS OUT OF DATE. MATRESS DON'T FIT ON BEDS WHICH MANAGER SAID ISNT A HEALTH AND SAFETY ISSUE IF MY 2 GRANDSONS FALL OF BED.
SERIOUSLY TO MUCH TO WRITE BUD PHOTOS WILL FOLLOW.
STAY AWAY FROM THIS COMPANY

"Outstanding Experience - ⭐️⭐️⭐️⭐️⭐️"

Experienced company who listen to your needs & provide you with exactly what your are looking for. Outstanding customer service in all areas. I’ve had plenty of nice holidays in the past, these usually take a few weeks to sort out. From initial enquiry to be booked took less than 24hrs!

Special thanks to Ricky for organising my family’s dream holiday to Orlando. I look forward to future holidays with them.
Many thanks,

Paul P

"Jane was very helpful and professional"

Jane was very helpful and able to answer all our questions promptly. She was able to be very flexible with our requests and dealt with everything in a very professional manner and explained things clearly.