"Helpful and informed us of the relevant…"

Helpful and informed us of the relevant changes within the Company and would keep us updated of events

"Do not recommend at all"

Do not recommend at all. May be coincidence but I think not. We got our carpets done at carpetright and a few days later, cat flea infestation. This has been an ongoing issue since we got the carpet. Wr have spent a fortune on treatments and sprays but it's just awful. Our cat did not have fleas at the time of purchase so I reckon they came in said carpet. We also had numerous delays and eventually even had to find our own fitter. Absolutely worst experience ever.

"Jason is an exceptional professional…"

Jason is an exceptional professional who has consistently delivered outstanding results in our multiple collaborations over the years. His expertise has proven invaluable to our company. We have consistently been impressed by his advice and experience.

"Pre Tapi takeover - great service"

Pre Tapi takeover - Wide range of carpets, underlay and door bars available at competitive prices. The free samples online were also helpful to ensure we made the right choice. Did not feel pressured by sales staff. They were very nice and knowledgeable when we did have questions. James in the New Malden store was particularly helpful answering our queries and processing the sale. We found this a quick and efficient process to deal in store/in person as the website was harder to navigate. The fitting was also excellent at a time to suit us. Thanks!

"Had new lvt and carpets fitted by…"

Had new lvt and carpets fitted by carpetright a year ago. The lvt has already lifted by rhe doorway which we were assured wouldn't happen and covered under the warranty and guarantee. After 3 months of chasing managed to book in with the fitter for him tk come and rectify the issue today but a no show. Called csrpetright and they aren't interested as the company was taken over 2 weeks ago so our floor is faulty and we are left paying thousands. Poor company will not use again

"They came to my house and cut through…"

They came to my house and cut through my alarm system and I had to replace it!! It cost me £1600 to replace and Carpet right refuse to pay. I warned the guy that the wires were there yet he paid no attention and cut through the wires of my alarm system. I dealt with Brian in the battersea branch. This is a terrible company. Do NOT trust this company at all. Not only did I lose £1600, I lost £600 as the company went bust and they would not bring me my carpets and so I had to re-order them and pay another £600. Because I paid by credit card they would not refund me. I am thinking of taking them to court for gross negligence.
Sincerely Rupert Raynar.

"Awful experience since having my stairs…"

Awful experience since having my stairs and landed fitted with carpet in April this year, carpet has been laid faulty, and no response from store since carpet fitter has been out and confirmed carpet is faulty and now no response from main customer service despite having a complaint reference number, carpet was expensive and now looks awful due to faults I am being completely ignored.

"Poor quality."

Carpet fitted 8/5/2024.my wife walked on the carpet today 8/8/2024.Felt 3 sharp spots on carpet on close inspection it appears plastic is embedded in the pile.

" Rip off"

If there was a 1- l would have done it. I paid for my floor covering and the next day all the stores had closed. I had rang them for 3 days to no avail, l got to the store in trafford park to read they had gone bust! Ripped off. And it’s uncertain whether l will get my money back!!.

"1st Class customer service"

Called into Hermiston Gait Branch today - looking for a new living/dining room carpet. Assisted by Mark (think he normally works at Straiton Branch) and his colleague (her first day) both were welcoming and super efficient - 1st class customer service and great selection of carpets - now just need to decide on which carpet - 100% recommend