"Make sure you double check their calculations. "

Over calculated how much I needed by almost double. Wouldn’t let me return the extra.

"Lack of communication/confusing communication "

We ordered our carpet 6th July 2024. Towards the end of July we heard they had gone into administration! We visited the shop and were told because we had a fitting date, our order would go ahead. We have now received a letter from the administrators suggesting the opposite??!!. Who are the carpet fitters for Carpetright?? We don't know whether to tear up the original carpet or not?? Or whether they will be on our doorstep on the morning of the 9thAugust???

"Shocking customer service."

THIS REVIEW WAS MEANT TO BE FOR THE WEYMOUTH CARPETRIGHT.

Shocking customer service - after 10 minutes of waiting as I watched the staff member doing nothing, I asked if there was any wood flooring suitable for bedrooms as those displayed only suggested living rooms.

The sarcastic answer was "well a bedroom is the same as a living room without a bed".
I explained I knew the difference and also that was not my question, and declined the offer to hear more - the staff member was rude, no smile, no greeting, no attempt to get up and explain products, no effort to do anything.

We took our 85 square meter order, over £4k, elsewhere where staff greeted us with a smile, showed and explained suitable options.

"Carpetwrong"

I had my house redone and it was bad to say the least, the carpet layers where incompetent hardly knowing any rules then without telling us tried to charge us and scam us by not telling us there was another charge to remove the carpets. Then they had left one room undone (mine), so we left them a key and the laid the grippers but not the carpet and since our carpet right store has shut they won’t do my room and I was away for 2 weeks and they did not inform us until the last day. We also have guests coming and have no idea where to put them, and worst of all it is not even slightly cheap. we are going to a new shop and hopefully getting our carpet laid by someone who knows what they are doing.

"Excellent sales rep Macer "

I was helped by Macer in April to purchase some carpets and he went above and beyond with his advice and expertise. We were extremely impressed. He gave a stellar service and we would definitely go to carpetright again due to his service.

"lost carpet and money "

i had my carpet cut ready in the store and i have not been able to get into contact with any to pick it up or get a refund

"Stole our money"

Stole our money

"IT SHOULD BE NO STARS"

IT SHOULD BE NO STARS.
I think it's deplorable that you take my order and money days before you go into administration.
I can't believe you weren't aware it was going to happen.
As a pensioner with limited funds I'm now in a position of being out of pocket with little or no chance of getting anything back.
No doubt management and directors will get hefty payouts.
It's absolutely despicable

"‼️Do NOT purchase from this company ‼️"

‼️Do NOT purchase from this company - they cannot be trusted and will just steal your money ‼️

Carpetright East Sheen have taken my money and are refusing to fulfil my order even though they have taken my money and have it in stock. You cannot speak to anyone with authority as the regional manager makes decisions and hides away in a ‘non customer facing’ role.

To share the full timeline of events; 

- throughout June and July 2024 we discussed the order and costs. Delays or business issues were never highlighted.

- Friday 5th July - placed £2,445.04 order instore. We were ready to fit from that day but was told at this point that one carpet would take 2 weeks (Friday 19th July) and another 6 weeks. Paid with gift card from my rewards scheme at work and used my personal debit card to purchase this

- Friday 12th July - I now know they stopped taking orders unless fitting next day. They’ve also said that all customers with pending orders were contacted to offer cancellation and refund but I was never contacted! They just took my money knowing my order would not be fulfilled

- Wednesday 17th July - was called by East Sheen branch to say carpet not being fitted Friday 19th as there has been a delay with supplier - which I now know why. Was not updated on situation with business or offered opportunity to cancel orders and told someone would call back with update that day. No one called back at all.

- Monday 22nd July - called to find out business was in administration and all orders are not being fulfilled.

- Thursday 25th July - visited store but still closed due to IT issue

- Friday 26th July - visited East Sheen store and discussed with manager who said he feels they should fulfil the order as this is a unique case but it’s regional managers approval needed.

I called for an update Saturday, Sunday, and Monday, as no one called me, but there was no update. On Tuesday I called and had call back with the update that the regional manager wasn’t willing to approve this order, even with one of the carpets already in the warehouse. 

I’m now also aware that debit and cash orders are being fulfilled as ‘goodwill’ so I do not understand why my order cannot also be fulfilled? The gift card was bought and redeemed 2 weeks before carpetright went into administration so I know, as I work closely with the gift card industry, the money would have flowed back into the carpetright business, just as cash and debit payments would have. I also paid for the gift card with a debit card through my company rewards scheme.

I am a loyal customer having placed a similar sized order just 2 years ago when we moved to this area - having been recommended by a neighbour.

I’m not one to give bad reviews but I feel very unfairly treated the whole way through this process, strung along and that they have responsibility to fulfil this order, just as they are with similar debit card and cash orders. I do not want a refund, I just want the carpets we took months discussing fitted. 

Jamie Saunders

"Sold me carpets that never arrived and…"

Sold me carpets that never arrived and refused to help