"Took my money and order likely knowing…"

Took my money and order likely knowing they were about to close down

"I would give no stars but that is not…"

I would give no stars but that is not an option. Initially had an appointment in October 2023 to choose and quote for carpet which I proceed with. This was for three bedrooms, hallway and stair to be fitted within 3 weeks. During this I requested to have stair runner with thick black edging and was told that was feasible however two separate fitting dates would be needed to allow for the stairs to be templated.

The fitters who completed the bedrooms said they can’t do that type of bonding therefore it took them 6 months to get the runner ready, and fitted on the 7 month upon instruction! I complained to the Hermiston Gait branch in Edinburgh who sent a cheque for £75 as compensation. This was not accepted by the bank.
Also door bars were not changed during fitting and no compensation or response when I informed them of this. Waste of time.
These guys are a joke- STAY AWAY

"Closed down"

Went into administration with my carpet in the warehouse.

"No showed for arranged fitting "

I had a fitting arranged from the Reading store for yesterday and was told they would call me before 11am to arrange a time. I heard nothing. Tried to call the store 3 times and left messages,. I also sent an email and got no call back or response.
Not impressed at all.

"Good question!"

Good question!

"Great service from staff in store who…"

Great service from staff in store who had helped us many times before we decided what to buy

"CAS-268405-P6H3H7"

CAS-268405-P6H3H7
I am writing to make the complaint over 7 months about the carpet installation service I ordered from Carpetright. On 3 December 2023, I placed my carpet order and paid £694.05. The installation was due to take place on 5th January 2024. However, on the day of the installation I was told that the work could not be completed due to a shortage of stair noses and was assured that it would be completed the next day. Despite multiple follow ups, the work has remained uncompleted for over two months.

In response, I went to the store to seek a solution, only to be met with discriminatory and rude behaviour from staff. I subsequently emailed the company to lodge a complaint and received a response the next day stating that a case had been opened. Unfortunately, there has been no further communication or resolution and it is now over six months later.

During this time, I have contacted several third party carpet installation companies to complete the work, but they have all stated that they were unable to rectify the initial installation errors. I suspect this is why Carpetright has not returned to complete the work.

It has been 7 months, no anyone contact us to solve this problem, as their staff are racial discrimination.....
EVEN ONCE!!!!!!

"Good service and help in choosing the…"

Good service and help in choosing the correct products and in home measuring service. Very helpful and efficient staff.

"They have cancelled my carpet and are…"

They have cancelled my carpet and are not returning my call, worst carpet service ever

"Who is your ombudsman "

Your Wokingham store has closed down. My mattress is supposed to be being swapped. I was told on here a complaint has been raised and I would be contacted that was a month ago. Which ombudsman do I go too ? I want my mattress swamped. My complaint deal with.