"Very badly laid hallway& bathroom"

Very badly laid

"I had a mixed experience at Carpetright…"

I had a mixed experience at Carpetright Limited in Ipswich. While some staff, like Terry, were very helpful and knowledgeable during my visit, there were issues with services and communication that left room for improvement. I recommend checking terms closely before purchasing. Overall, an average experience that might work better for straightforward needs.

"Carpetright Limited has been reliable…"

Carpetright Limited has been reliable for years, with helpful staff and good deals. However, my last visit was disappointing as assistance felt lacking, especially given my mobility issues. The store’s closure is unfortunate, as it held great bargains and friendly service in the past. Mixed feelings overall.

"Avoid avoid avoid carpet right stored…"

Avoid avoid avoid carpet right/ Tapi stored our carpets and then when it came to us wanting to fit, we were told they don’t have it anymore and had to buy new carpet from them would never use again

"Excellent price on our new laminate…"

Excellent price on our new laminate flooring in our hallway. Installing was quick and pieces was the best I found

"Carpetright Farnborough 5🌟"

So far in my new house I’ve had three carpets from Carpet Farnborough and I want to highlight the wonderful KELLY who on the two occasions I’ve been into the branch has been both incredibly helpful and knowledgeable about the products. I still have several rooms to redecorate and I wouldn’t dream of going elsewhere because of the exceptional service from Kelly. Thank you!

"Also known as Urmston Carpets"

Also known as Urmston Carpets. Advertised as being free fitting, free underlay however that was a lie as I was charged for both of these separately. I had to pay 2 different men on the day of the fitting to separate bank accounts as advised by the shop. I was charged for everything, nothing was free. The guy who fitted the laminate advised on the day he'd need to chargee an extra £20 to remove the door to fit the flooring, as those wasn't included and another £20 to remove the kitchen kickboards. Ontop of the this he didn't reattach the door properly which no longer shuts, rang the shop to ask for support, heard nothing since, this was about 5 weeks ago. Lies, misleading, poor craftmemship, not particularly good value for money, laminate fitter had a bad attitude and spoke to his apprentice like dirt, what a sad little man.

"I had an unexpected rush on to…"

I had an unexpected rush on to redecorate and carpet a room at my house in New Malden for the first time in 25 years (for this room), ahead of furniture items arriving in mid April 2025. As soon as the decorator finishes at end March / early April, the new carpet can be laid ready for the new items.

From a standing start of a call I made at 11am on Weds morning 19th March to Carpetright in the New Malden branch, I spoke to the very helpful Saurabh in-store who advised early measurement and to come down to Shannon Corner and choose what I wanted for the earliest prospect of delivery and fitting. I was there for noon to see Saurabh, and he had a slot for measurement sorted from 2-3pm same day.

In fact, by chance their colleague Audrick who does the measuring happened to arrive in-store while I was there. As I'd already chosen the carpet, underlay and sundries in ten minutes (including being shown cheaper offcuts which wouldn't have worked out for me), Audrick accommodated me by bringing forward the measurement.

Once that was done, I was able to receive the proper calculated invoice by email and paid Saurabh over the phone, before 1.20pm. All done from start of call to concluding payment on a measured basis inside 2.5 hours. The order has been placed and the people I have been talking to did their absolute best to help me on my mission. Very impressed by these helpful gentlemen. JP

"Good advice and carpets came on time"

Good advice and carpets came on time. Steven fitted both carpets really well and was helpful and friendly. He managed to fit carpet beneath very heavy wardrobe on his own. Steve and Chris

"I thought it was just me but apparently…"

I thought it was just me but apparently they are indeed a rip off and refund takes forever!!