"Cass is one of the best staff always…"

Cass is one of the best staff always smiling very helpfully .

"Excellent Service"

I had been in a few shops looking for vinyl flooring and was unimpressed by the lack of help I had received from the staff. Very different experience at Carpetright. Cass came straight over and asked if I required any help. She was so warm and engaging and knew exactly which type of flooring I required. I was so impressed by her customer service skills, she is a credit to the organisation. Also must mention Carl. Him and Cass work brilliantly together and he was so kind helping me out to my car with my flooring. Will definitely be recommending Carpetright to any friends and family in the future.

"Waardeloos"

Update

Na email en telefonisch contact komt het toch nog goed, de rol is ineens binnen en de stoffeerder komt vanmiddag.... was allemaal een misverstand, we stonden gewoon
voor vanmiddag ingepland

Bestellen en inmeten naar plan, maar levering wordt dag ervoor gecancelled, we hadden te laat akkoord gegeven, uhh op de dag van inmeten gereageerd maar het woordje akkoord stond er niet bij (de woorden niet akkoord of annuleren trouwens ook niet) zit je dan met 2 leeg gehaalde slaapkamers en dag erna een leverancier de meubels

Schandalig

"Great service by Pauline who tracked…"

Great service by Pauline at Whetstone branch who tracked down the carpet we wanted and placed our order. Very friendly and efficient.
Carpets fitted two days ago and we are very happy!

"Wrong colour flooring delivered"

Wrong colour flooring delivered. Manager offered refund of £50 if i accepted the flooring, ridiculous when it cost me over £400! Fitters phoned store and i was told the one i ordered just 3 weeks ago had been discontinued. Manager said i would have to go back to store, order a different one, then wait a further 2 -3 weeks for delivery. Absolutley appalling service. Will NEVER use Carpet Rite again and definitely do NOT recommend! 1 star given is for the fitters, who were friendly, professional and very apologetic

19/02/25 - following a conversation with the Stockton store manager, I agreed to accept the incorrect flooring and and the manager agreed to refund the cost I paid for uplifting the old flooring and fitting the new one. I agreed to the refund and appreciate the gesture made by the store Manager Steven

"Great fitting service by Sim"

Great fitting service by Sim. Job was well done and both Sim and his colleague were friendly and polite throughout. Cleared away all mess afterwards. Would definitely use again

"Excellent service from the Basildon…"

Excellent service from the Basildon team they were very helpful

"Such a great experience and the staff…"

Such a great experience and the staff were so lovely and helpful- highly recommend x

"No price breakdown offered initially, no follow up "

After a very positive experience of utilising a different branch of Carpetright (which I wrote a 5 star review for) I made an enquiry with Carpetright in Peterborough regarding flooring for a large dining room and bathroom. The quote came back expensive, with no breakdown provided of the cost of each part (ie I wasn’t told the cost of underlay, flooring, installation, door bars, uplift, delivery etc) I had to ask for this, and was made to feel as if I was asking for something unusual! On my previous experience it was a standard breakdown when I received my quote, everything was clear and transparent.
When I asked if the price could be reduced / a discount added, I was asked ‘what would I like to pay’. There were also long gaps in between emails / responses.
It was also unclear whether I would need remedial work to my existing floor prior to laying the new flooring, so it was suggested I have a visit to assess, which I was happy to have. I agreed to the visit, and heard nothing further, and have had no follow up whatsoever since mid December. Needless to say I arranged my flooring elsewhere, where pricing and any discount offered was clear as transparent.
I would not recommend Fiona and Carpetright Peterborough based on the poor service I received.

"New Carpets Just Fitted"

Just had new carpets fitted (living room, hallway, 2 landings and 2 stairways), painless and totally hassle free. The Staff from the Swindon store were great and very helpful. Sim from Carpet Magic Ltd fitted and tidied up everything in just a few hours and it looks amazing. Big thanks to all, would highly recommend carpetright and especially carpet magic fitters.