"I had a great experience with…"

I had a great experience with Carpetright Limited at their Orpington store. The staff, including Gina, Imran, and Dan, were incredibly friendly and helpful, making the process of choosing new flooring and carpets straightforward and enjoyable. The in-home consultation was professional, and the rep provided a fitting quote without any pressure. While the four-week wait for fitting was a bit longer than expected, the customer service throughout was excellent, and I'm excited to see the final results. Overall, a very satisfied customer!

"Fantastic service from Austin in the…"

Fantastic service from Austin in the New Malden store. He was very patient and understanding of my parents needs. Due to this, we have returned again to purchase another carpet.

"I recently visited Carpetright…"

I recently visited Carpetright Limited's Sudbury branch and had a great experience. The staff were helpful, knowledgeable, and really took the time to understand my budget, ensuring I got a durable, high-quality carpet. Eddie and Jordan stood out for their polite and professional assistance, making the process smooth and enjoyable. I appreciated their flexibility with my last-minute changes and how they resolved a technical issue with ease. Overall, the service was efficient and tailored to my needs. I would recommend this store for its excellent customer service and personal touch.

"Dreadful quality carpet and management apathy"

Dreadful quality carpet when fitted and it was not a cheap option. The carpet had lines down it every 8 feet. After ridiculous wrangling got it replaced and the replacement was fine when fitted but the same lines developed in the following weeks. This is not a fitting problem like rucks it’s actually an issue with the carpet which Carpetright tried to say was us. Management appalling. No interest in retaining us although we went originally to also carpet two bedrooms.

"Shocking Service"

Shocking Service, took my order, took my money,
did not adhere to the 2 week delivery date or fitting date due to not checking the stock on the carpet, They issued me with another date for delivery, once again still no carpet, I have now been given a third date as they still not have the carpet, I have to wait another week just to find out if they have received the carpet yet.
*** Update 28/11/24 ***
received another call today, still no carpet, another delay, I have now been issued a forth date,

"Phalguni was very pleasant and patient…"

Phalguni was very pleasant and patient explaining everything thoroughly. Would come back again

"Carpet fitters…"

Had two lovely carpet fitter out today Jay & Ash , nothing was to much trouble for this pair moved everything , happy pair and even hovered left it spotless well done boys would highly recommend these two
Carpetright plymouth

"Great service!"

Well done to Saurabh and the team at Carpetright New Malden for their excellent service. On our visit to the showroom, he got the balance just right, taking his time to be helpful without being pushy, and effectively organising our new carpet delivery and fitting.
The independent carpet fitters were also excellent - courteous, efficient and tidy.
Communication throughout has been good, and most importantly, we love our new carpet!

"Great job done by sim team very are…"

Great job done by sim team very are pleased by them we are very happy great job

"Recent order / fitting - excellent all round"

Have progressed carpet orders and fitting for 2 rooms recently, with excellent customer service. Nicola in the store is so professional, friendly and efficient. A pleasure to deal with. Faultless. Secondly the fitting was undertaken by Alan and again what a pleasure to see someone performing his tasks without fuss, without mess and with a great smile on both occasions. 5 stars for definite.