"Avoid at all costs…"

I specifically asked For carpet and flooring that would match a gold and white house I was given a quote based on previous measurements on file as I have used carpet right for many years I picked an LVT flooring via email and the representative put the LVT flooring on grey carpet to prove to me that it was not grey. I have attached that image to this review. When the flooring came, it was in fact grey I called the carpet right and asked for a new flooring that was not grey. L They refused the new flooring and they also refuse to give me a refund. Furthermore when the fitter inspected my house they also said they wouldn’t be able to do both of the bathrooms which I had already paid for in full so I refused the service. I have requested a refund on more than three occasions and have an email thread where the manager is lying and having short term memory loss to save himself from head office.

Luckily, I have an email thread and recorded conversations but want to put this out to other so they do not buy from carpetright as since going into administration they are desperate for any penny.

"Great service "

Kevin, at the Cramlington store was so helpful, helped me pick out a carpet (lighting wasn't the best in the showroom) he went through a range of best options based on the room and possible wear, but wasn't too pushy. He was able to arrange delivery within a week.

Love my new carpet, great service

"First class 👍"

The whole experience was great, from going into the store at Yeovil to having the carpet laid was all first class.
The people in the store were so helpful and it was a great relief as we didn't really know about measurements etc..tjen when the carpet fitters came they were so quick clean and tidy and did a fantastic job..it transformed my whole house. Would definitely use carpet right again and the fitters 10 out of 10 👍

"Was warned not to use Carpetright"

Product ordered with James in Newbury store. Wrong colour carpet sent by carpet right. Installers stilled installed due to removing previous flooring before checking colour was correct. Spoke to James at Newbury, who was rude and refused to find out when rectification will happen. One carpet is for a baby room. Baby due in 2 weeks and we can’t erect furniture until we know. James was overly defensive and didn’t seem to care. Admitted he could call head office to find out more, but said he’s not going to. Was more focused on passing blame onto head office and suggested I sort it out. Told me to ‘go on the website and complain’ Paid for this 19 days ago. Was warned not to use carpet right.

"Was in shop a long time.had sales man…"

Was in shop a long time.had sales man Carl.trying all types of grey carpet. And underlay he was so patient with me as I couldn't make up my mind hopefully when I need anything else I'll ask for carl

"Carl was very helpful and we got…"

Carl was very helpful and we got exactly what we needed

"Really friendly and made the experience…"

Really friendly and made the experience very easy

"Cass was amazing."

Cass was amazing.

"Cass at Hermiston Gate branch was an…"

Cass at Hermiston Gate branch was an absolute pleasure to meet and made the process of selecting, purchasing and arranging fitting of our vinyl for our bathroom a breeze! Really efficient and friendly service. The showroom had a great selection across flooring types and will go back for future needs.

"Cass very helpful and gave lots of…"

Cass very helpful and gave lots of information anf ideas and very efficent.