"Bought a pair of boots on line"

Bought a pair of boots on line. Great boots the price said $119. I was looking around a bit more and found if I gave my email I would get 15% off my next purchase. So I did it. Have me a code. So I went to buy the boots. Got to point off putting in code and when I did the price jumped up to $129. And didn't even take off the 15%. Nor did it take off 10% that was a supposed auto discount. On pay pal it said seller Smk international. So I tried calling. That number connected me to a gift card scam. Pay $3.95 with your credit card today and we'll mail you $100 gift card. After me saying no and plenty of arguing they got someone else on line to connect me to Smk. He have me a number to call that disconnected. I quickly put in a complaint with pay pal about the up pricing. Later pay pal listed leather up as seller so I contacted them. They told me they would refund me the correct amount but couldn't do it now because of my complaint. If I removed it then they would refund the money. So I cancelled the complaint. I called in a couple days and argued with a guy about the refund. We agreed on $19 although it should have been more. When I looked on pay pal they refunded me $12.99 which is only 10% off the elevated price. The experience was not good. The boots are awesome but be careful something is not right here. I would have given them one star but the boots are awesome. Xelement.

"Great vest"

I've never been disappointed with the quality of these vests. I've purchased 3 over the past few months. Shipping speed was also very fast.

"Very slow to respond customer servicer"

Ordered boots for the wife and I but the wife's boots didn't fit. Tried to setup a refund but no one will get back to me on the web site, via phone, on tic tok. I'm afraid to send the boots back because I honestly don't think I'll get my money back.

UPDATE:
Someone finally got back to me and I was able to return my boots for a full refund.

"Exchanged a jacket because the way they…"

Exchanged a jacket because the way they had it packaged caused the zipper to damage the sleeve. The item they replaced it with had the same damage. Now they are ignoring my emails for a refund.

"CEO IS LIFELONG CRIMINAL"

CEO IS LIFELONG CRIMINAL - scamming people and robbing them all his life. Aaron Golshani is really Arash Aziz Golshani a former convict. HE ONLY ROBS PEOPLE AND SCAMS THEM OUT OF MONEY HOWEVER HE CAN. Do not trust! This bozo belongs broke and in prison.

"'FREE SHIPPING OVER $69.99' ?...NOPE!"

The offer 'FREE SHIPPING OVER $69.99' appears on the top of Leather Up's home page, email headers, and is scattered at least a dozen times throughout their web-page (with no qualifiers). When I questioned them as to why I was being charged $180 for shipping, I was told that it only applies within the U.S. Although after finding and deciphering their shipping conditions it seems that Hawaii, Alaska and Puerto Rico are also excluded. As I live in Australia, and the prices on Leather Up's web page don't specify U.S currency, the $149.99 saddlebags (plus the 'FREE SHIPPING') ended up costing just under $500, that's a BIG difference. Unfortunately, the customer won't find this out until they reach the check-out after they have handed over their: name, home address, date of birth, and phone number, ...etc. In the age of 'information theft' I would have thought that the LAST thing a company would want was to be in possession of a persons private information unnecessarily. Putting 'FREE DELIVERY' on a world-wide forum, suggests free-delivery WORLD-WIDE. When in actual fact Leather Up do not even offer free delivery within the entirety of the US. It would have been a lot easier and less confusing to either put an * next to their offer or MORE ACURATELY, not to include it at all in their advertising.

"Received defective vest"

Received defective vest, sent in photos of the vest. Despite the proof in the photos, I now have to wait for a return package for my refund. Not going here again.

"Ripped Jacket Received - No Support Available"

Received a new leather jacket from LeatherUP and it has a tear in it. Tried to use the link in their email for returns and it leads to a 404 error, page not found. So went to their site and found a link to their Return Portal. Filled out the form on 1/12/22 and never received an email notification stating they received my request. Sent an email to their customer support email two days ago asking for an update and have not had a reply yet.

Ultimately I do not want an exchange and only want my money back as the jacket arrived damaged and now I have no faith in LeatherUp to provide any level of customer support. Oh, the return also requires I pay for return shipping even after receiving a damaged jacket.

"Bad policies"

Bought a rain suite after making contact about sizing and was told to just use their rain suite size chart. When the product arrived it was not true to size was way to small. Wanted to exchange the suite for the correct size after a week got a message that it was not available. The problem was with my refund as they only returned about 70%. I would understand if any of this was not related to their miss information.

"Bunch of scammers"

Bunch of scammers. They are also liars too. I have a brand new boots that I’m unfortunately selling on eBay because of this company. They won’t take it back cause of it not having the box. Won’t even charge a restock fee. They just won’t work with you. You can tell them what ever and explain to them what your issue is and they could care less. One lady lied to me and said she issued a refund after I told her that my exchange was taking super long and no one was answering my emails for the past week asking why it was taking so long and that it’s been over a month and still no boots. So
I told her to forget about the order cause this experience made me not want the boots anymore and that I wanted to cancel the order and a refund due to poor handling of my situation. She apologized and then said ok I have canceled the order and that I should see the refund back to me in 2 days. Well 5 days had past and I looked at my bank account and still no refund. Then that same day not only do I get an email from them that they won’t take brand new boots back without the box which is ridiculous because I know damn well they have boxes. But I also get the same boots I sent back that didn’t fit me in the first place. When I made a complaint with the better business bureau, the company responded to my complaint stating again they won’t take it back without the box but also had the audacity to lie and say the boots were used. I never wore these boots out side at all! I called them out again for also being liars in the BBB website. Guys it’s up to you if you want to buy from these people. You might be lucky and have a better experience but please be careful. They also will not offer you military discounts either if you’re a vet. Do yourself a favor and first look at other much better companies. They will be nicer to you and work with you and will respond right away. Look into Revzilla, Retro Bike Gear or Tobacco motor wear or The first manufacturing Co. These all got better selections and better customer service. Believe me I’ll never shop from leather up again. I’ll also let my biker friends know and any other biker i meet not to do business with them.