"The representative was so helpful"

The representative was so helpful

"'Lost' Bag Recovery"

Well informed about recovery and then delivery. Having an AirTag was also useful.

"Fast, friendly and efficient delivery! "

Fast, friendly and efficient delivery to my door of missing luggage on BA. Luggage was stuck in Barcelona as passenger couldn’t get landside to retrieve it. All due to recent Heathrow shut down.
Well done on providing great customer service and for all the updates and messages to let me know luggage was safe and put for delivery!

"Luggage return after Heathrow Closure"

We were helped to get our luggage after the Heathrow closure and our luggage was lost in Madrid. Very helpful online support.

"Despite BA’s incompetence I found…"

Despite BA’s incompetence I found ecourier staff to be responsive and helpful.

"First rate service from Luke and the…"

First rate service from Luke and the team after my luggage didn’t make it onto my flight from LAX and LHR. I wasn’t at home when the driver attempted to drop off my bag but he went out of his way to come back at the end of his rounds so I could have it same day.

"Kept informed of what had happened to…"

Kept informed of what had happened to luggage lost in transit. Delivered promptly and on time.

"Very helpful"

Very helpful! Great customer service

"Lost suitcase at Gatwick airport "

Lost suitcase at Gatwick airport
Less than 24 hours my lost suitcase has been recovered and delivered to my front door.
What service.
Thank you

"Helpful even when the airline wasn't!"

Tamsin was a star - as was the delivery driver - thank you!