"Three bikes purchased from Ocean….So far!"

My third bike from Ocean BMW. I don’t doubt I’ll be back for a fourth! Always manage to put a great deal together. Excellent aftersales too.
Thanks & keep up the good work!

"Excellent customer service and managed…"

Excellent customer service and managed by a great Head of Business delivered everything I needed

"5 Star Customer Service 👍"

I have had the pleasure in dealing with Ocean BMW Paignton for the last 20 years where I used to take my company cars there for servicing and more recently (4 years) purchasing my own since opting out and also buying my wife a car too. The customer service from Gareth and his team is fantastic ! Jermaine Crewes has looked after me for a majority of my cars and his attention to detail from the start to finish is just many of the reasons why I stay with the Brand. The team in Paignton from front of house to the guys in the service team are such a joy to deal with. I won’t go anywhere else !!!

"Jonathan Dixon was superb as ever"

Jonathan Dixon was superb as ever. I would not go to anyone else for my next BMW

"Excellent"

Excellent service

"Great bunch of people"

Great bunch of people. My second bike bought from them and exemplary service and a great deal. Thanks.

"I've never had a problem with Ocean…"

I've never had a problem with Ocean BMW. I've been using them for years.

The engineers know their stuff, and the customer service is always friendly and helpful. I can't complain.

The negative reviews posted here do not represent any experience I have had. Sure, they are not the cheapest garage in Devon ... it's a BMW garage; what do you expect? They have always been open and honest with their pricing to me, and generally, their quotes have been below what I would have expected to pay an official BMW dealership. I'm happy to know my BMW is always in safe hands at Ocean.

"Bought my BMW new from them 5 or 6…"

Bought my BMW new from them 5 or 6 years ago now. Use them for servicing and tyres. Great car, good deal, great place to wait for servicing. Ace coffee :) Friendly helpful knowledgable staff. Make you feel welcome and valued. Highly professional. Bought my car and use for servicing Ocean Falmouth but also visited Ocean Plymouth or was it Exeter on one of they're M days. Same culture. Great fun. Definitely recommend Ocean BMW

"No Charge, No Test drive, No service!"

Went into Ocean 3 weeks ago to have a look at a IX3 and was offered good service by their sales rep' who offered me an immediate test drive of circa 30 mins. I was very pleased as i didn't expect this opportunity. I was booked in for another longer test drive the following Saturday to check the range.
When i arrived, all my details were taken and keys handed over and went to the car to find the car had not been charged, it only had 83 miles charge. The whole point of the test drive was to see how it would go on a full charge (as explained the previous weekend) on a motorway to see if i could get a 200 miles or so from the battery. I have done a similar test drive with Audi and Jaguar, but i prefer the BMW! They did say i could charge it somewhere but as i pointed out that would take circa 3 hours, due to charging points in Cornwall...
After several apologies i was rebooked in for a 3rd test drive the following Saturday after having to rescheduling a few things. When arriving at Ocean i received a call from them which i missed as i was speaking to the receptionist and when i spoke to Sales Manager i was told the car had been charged this week, but the test drive was double booked with another couple. The sales manager blamed the sales rep' that was off sick that day saying it wasn't booked in (even though she confirmed it with me before i left the previous week) and offered a minimal apology at best (shrug of his shoulders).
'Can we book you in again', this would have been a 4th weekend i needed to arrange things around a test drive and when i asked whether he could rearrange the other couples test drive (given they had already let me down before) rather than mine he blankly refused.
Its as if they don't work in customer service at this dealership and they don't seem to train their staff. Most dealerships send you a confirmation of a booking or even dare i say call you the day before to confirm. Bear in mind this is supposed to be a premium brand, you would imagine the service would be of similar quality. Clearly not at Ocean! Avoid it if possible..

"Thoroughly deserve the poor rating from…"

Thoroughly deserve the poor rating from Trustpilot. The service manager at Falmouth called Monty is a fraud. He told me at MOT I needed 4 new tyres . I did not trust him. Took it for a second opinion at other BMW dealer and a Kwickfit. Both told me unlikely need changing before next MOT. Will be reporting BMW Ocean Falmouth to trading standards and possibly the police. Untrustworthy.