"On two occasions I have used an online…"

On two occasions I have used an online form to contact BMW Torbay to buy a new car and on both occasions my contact form has gone unanswered. To me it shows how bothered they are !! GENUINE REVIEW

"Excellent team "

Collected our new car from Ocean BMW Plymouth yesterday. Ben was the salesman ; he did an excellent job but the whole team was lovely . Will buy from them again.

"Can never fault them at BMW ocean…"

Can never fault them at BMW ocean Plymouth. So helpful and nothing is ever too much with the staff, staff are so friendly and whenever they walk past there is always a smile on their faces. Wouldn’t trust taking my car anywhere else. Thankyou bmw

"A lovely experience a great place to buy a car"

This is my second car from Ocean BMW in Falmouth Georgia has been amazing from the start, she listened to my requirements for a car and found me exactly the one I wanted. No hard sell and was genuine throughout our experience from the beginning when testing and then buying the car.
Georgia went out of her way to make sure we were completely happy with the car and we are extremely pleased with our purchase.
Thank you Georgia I am sure we will be using Ocean BMW again.

"Great experience and would highly recommend"

It was a great experience from the start. Probably the best experience I’ve ever had buying a car, well and truly looked after by Ben and the team. They bent over backwards to accommodate me. I will be using them in the future.

"LOOKING FOR A NEW CAR"

I was looking for a new car. The sales executive,Georgia,
was professional, knowledgeable and patient.
No hard selling just information and advice, an all round pleasant experience

"Fantastic Service & an Amazing Car!"

Georgia has been very attentive and understood the type of car I was after. She managed to find me the car with all the preferences I had ensuring every little detail requested was matched. This was followed up by constant communication and contact especially as I was 300 miles away from Falmouth Town, providing me full transparency into the step by step progress. I would genuinely recommend Georgia if you are looking to buy your next car.

"Appalling service and arrogant staff"

Appalling service and arrogant staff.
My car was booked on for service last week , the booking made two weeks prior over the phone, the booking was made by a female who i spoke to at length about having a window of time that day before picking my partner up from chemotherapy at the hospital, the day arrived and i pre registered the car on line the night before, my keys are placed in the box and i sit and wait, 30 mins later i looked to see if my car had moved from the parking space i had left it, it was still parked!! I went to ask what was going on as i had an hour and a half left before i had to be at the hospital, i was then advised my appointment was actually booked as an all day appointment and not an express one, i took my keys and left after wasting the morning, i called later to be told no one was available to help with the reason as to why this had happened, i get a call later that day from an extremely arrogant service manager “matt “ simply said it was booked as an all day booking and nothing more was able to happen , the fact i had booked and express appointment and waited in the showroom was really of no significance to him. I am discussed that this dealership is so un reliable, not in the slightest customer centric.

"Test Drive ..Ocean BMW Falmouth"

Went to test drive possible new cars today and was looked after by Georgia.
She was extremely helpful and knowledgeable regarding the models I was interested in. Not pushy at all, went through everything clearly and professionally as what I have been used to whilst dealing with Ocean Falmouth.

"Appalling customer service"

Appalling customer service. Logged wrong mileage on 2 MOTs in a row (km instead of miles) causing discrepancy. This renders the car unsellable. Service history also mistaken. Took us 2 weeks to get them to send a simple email to DVSA to rectify (still awaiting confirmation).
To my utter disappointment: they would not admit their fault nor offer an apology.

3/11/23: Discussed with Head of Business: apologised and resolved.