"Booked car in for a service at…"

Booked car in for a service at allocated time slot, 3 hours later still sat here. Just been told they haven’t even started the service yet! Will not be back here again.

"If I could give no stars I would"

If I could give no stars I would. Developed a fault not long after purchasing the car. Shocking customer service and communication throughout. Spoken down to and very unprofessionally.

"New car handover"

Very professional

"Wife took older x5 to get bonnet…"

Wife took older x5 to get bonnet release cable replaced. Said they could do it but then no had to order part. Returned on due date part still not available. Return again and work shop went to replace. Removed old broken one which u could still tug with pliers to open. Then discovered the part still hadn’t arrived. In end gave courtesy car. Once completed they’d had to break parts and obviously charged to fix their incompetence. Premium price but very poor. Unfortunately local specialist on holiday. Told wife not go in first place and justified. Won’t go there again certainly not at £133/ hr + vat for labour. Obviously for those with deep pockets or stupid enough to pay such prices.

Worked at Halfords and a guy there had worked for ocean and was similarly scathing

"Excellent, caring experience"

I had a really excellent service from Georgia at Ocean. I was having a particularly tough time and needed to get a car rather desperately. Georgia was kind and compassionate, and helped me out the moment I walked through the door. She stayed in touch and helped me with any issues I had. I would 100% recommend.

"Simple, quick and helpful service"

Big thank you to Georgia Sheed and Jordan Hand for helping me purchase my new BMW 2 Series Gran Coupe. Excellent service from start to finish, even though it was a long distance, no-contact sale. I would highly recommend getting in touch for your next car.

"I would like to thank Georgia Sheed."

I would like to thank Georgia Sheed and the team for the excellent service in helping me perches my bmw m240i, thanks again Philip ruffle.

"Just had my vehicle in for its mot and…"

Just had my vehicle in for its mot and check as per normal excellent service
Thanks guys

"Helpful and understanding"

Georgia was very helpful. Guiding us through the process. Courteous and tried to answer all our questions.

"Ocean Falmouth simply the best"

Ocean Falmouth are a brilliant team, everyone is so helpful and friendly. At my visit last week I met Georgia who was very helpful and knowledgeable, she’s a brilliant addition to the team. I’ve been a customer for over 10 years and they are always reliable and sort things with no hassle. I wouldn’t go anywhere else.