"Family Bereavement"

The way that the situation was taken care of by ideal response and all the staff my sister and I dealt with was great. They were very professional and very swift and made the awful situation a lot less painful.
Kind regards Jamie Smith and Wendy Williams

"Out of hours cleaning undertaken"

Out of hours cleaning undertaken. Very thorough and professional. Would recommend

"Post fire clean up"

We had a small fire in one of the class rooms at school. The damage was limited but there was a lot of smoke damage throughout the main building. The Team from Ideal Response did an excellent job cleansing and decontaminating the school. A big thank you to Renatas, Damian, Ovidiu, Andrea, Ian and Mick. Great work folks.

"Friendly, Helpful and Pro"

The speed of response of the quotation team was good. The operation team were very nice and helpful.

The former occupier of the flat were heavy smokers and have been living there for more than ten years. The whole flat, even the outside of the main door reeked of nicotine and the smell of cigarettes. As we are non-smokers so we needed a deep clean of the flat.

The operation team, 3 of them, Johnnie, Ovi and a guy(I forgot his name). They were very nice and helpful. On the 1st day, all the surfaces inside the flat were manually washed. They tried to do whatever they can to achieve my expectation.

On the 2nd day for the BioSweep treatment, they sealed all the possible places where the smoke can get out of the flat. While the BioSweep machines were working, they stayed at the car park and checked the process regularly until the odour treatment was finished, nearly 8hours. They did the odour treatment responsibly and professionally.

The smell of cigarettes and nicotine were no longer there after treatment, however, the after smell of the treatment was still there after a day, which can be resolved by letting air flow throughout the property.

Although I asked loads of questions as this was my first time owning a property, they were very friendly, patient and polite.

"Queens’ College, Cambridge."

Great service from Ben, Kieron, Kash and Damien.

From start to finish they were first class.

Highly recommend Ideal Response.

"Very impressive work and results"

Very impressive work and results , wouldn’t hesitate to engage again highly recommended.

"Ideal Response were, Indeed, Responsive"

Ideal Response were, indeed, responsive. Replying to emails quickly and efficiently. The Technician who came to site was informative and and prompt.

"Fantastic!"

Ben, Kieron and Kash were very friendly and helpful. They did a fantastic job and really cared. The cleaning standard is amazing, it’s a hard job cleaning up where a death has been but the guys handled it so well and were so lovely and professional.

"Very thorough job and good…"

Very thorough job and good communication throughout. Was impressed at the capacity of the caged truck, for disposal of waste.

"Polite and efficient great service"

Polite and efficient great service