"Thanks Ideal Response for finally…"

Thanks Ideal Response for finally sorting the condensation/mould issue in my property. Mark Crist and Henry Akpoyibo were extremely professional, courteous and informative every step of the way in getting my property mould-free. They went out of their way to do an excellent job and I feel reassured that a job has been well done. Thank you

"Commercial School Drying/Mould Treatment"

We engaged with IRL for a commercial school project where there had been a flood caused by a previous contractor. They completed an initial site survey of the works required then a 10 day turnaround time for a full report to be issued. When we received this unfortunately there were a number of errors that I assume were copied across from a previous job and a basic drying strategy was proposed/costed. When we engaged with IRL and after some back/forth a more intensive drying programme was proposed to aid in completion of the project previously. On the surveying side it would be beneficial for some more resource allocated to QA/Review process to make sure this is right first time and avoid frustration for their Clients.

The site works were carried out/supervised by Yacine and Toufik and the service we received from them was 5 star and second to none. The whole process was explained clearly from the start, the extent of their combined knowledge gave the Client great comfort that their building was in safe hands. The works were completed on time and to the highest standard with nothing being too much trouble for them to ensure that the project ran seamlessly and we were happy with the end result. They both really are a credit to IRL and have restored our confidence after our initial frustration with the report. If we were to require these services in future we would be requesting them personally to be entrusted with executing the works.

"In depth mold clean"

Patrick who attended the job was very friendly, professional and hard working. Did an excellent job on the areas which had the most mold and made sure everything was scrubbed clean. Found solutions when windows didn’t open to allow for in depth cleaning. Would highly recommend and reuse in future

"Water damage throughout the house"

Had water damage to my property. Ideal Response did a thorough job of removing and clearing all the damage in only 2 days and did a great job taking care of the undamaged parts of the house. Thanks to George, Ben and Chris. And a special thanks to Taufeeq who managed everything superbly and took a lot of care and extra time to preserve certain areas. Also thanks to Yeccine who did the survey and drying.

"Great customer service"

Yacine and Murat were the ones dealing with drying out our walls damaged from my neighbours property. They were both very friendly and professional
Even when it seems like things weren't happening they were encouraging us that things would work out. Whenever I gave them information it wax acted upon in a timely manner. Thank you both and it was an absolute pleasure working with you both. Maxine

"Mould removal"

Ben gave us a call to let us know when he was on the way which was super helpful with a baby at home! He was friendly and professional and got straight to work. He left no stone unturned inspecting areas requiring work and completed a thorough mould clean. The results have exceeded expectation. He gave us advice on if our problem returns and went above and beyond to work around us and our busy home! After receiving quotes from 2 other companies, ideal response was the quickest to get us booked in and get the work done. So pleased with the results!

"Fast and friendly"

Renatas and Istvan arrived exactly when we expected and were incredibly courteous and helpful. They took care to protect the rest of our flat from any more mess and left the critical areas absolutely spotless. Thank you chaps!

"Following discovery of mould in my…"

Following discovery of mould in my mothers house, I contacted ideal response to assist . I was particularly concerned due to my mothers health. Ben and Taz arrived to carry out remediation and treatment of the mould. They were extremely knowledgeable and carried out a thorough clean and treatment. Ben and Taz were also very friendly and polite. I could not recommend this company enough !!!

"Oil leak"

I have received excellent service from ideal response.
After coming in to work and finding a huge oil leak I was greeted on the phone by Kasha who could not have been more helpful. Today Ben and Taz attended to clean up the area and did a fantastic job. I would thoroughly recommend this company they really are an ideal response!

"A reliable company, very trustworthy"

Jonny and Ovi did a wonderful job sanitising my garden decking after a sewage spill. They arrived on time and they went the extra mile to lift the decking and replace it with new screws. They also nipped to Wickes to buy the correct bits for their screwdriver. They spent hours washing and sanitising decking to a high standard. On a personal note, they also were incredibly friendly and very respectful (wiping their shoes and offering to carry them through the house.) It was noted and very appreciated.

My experience of Ideal Response was impressive from start to finish. My job was booked in within days, at a good rate with minimal faff. A massive thanks to Lucy, Kashah and Frankie in the office too :)