"Was very pleased with the arrival of my…"

Was very pleased with the arrival of my £200 bbq in two boxes which seemed very elaborate for a bbq. However my excitement was quickly quenched with the quality. It really has the build quality of a b and q bbq flexible panels poorly welded with a saggy coal bed that I wouldn't want to put coal on one end as it sags before it gets hot. So not what I expected and had already given my old (used and worn but still worked) vonhous to my brother in law so I'm stuck with this not very cheap but b and q quality bbq. I won't be buying from cosmogrill again.

"Great product"

Ordered this in the afternoon and it arrived the next day. Everything was there with easy to follow instructions and I managed to put it together by myself in an hour. Very solid product with a high quality materials. I have already recommended it to my friend who is going to order one this week!

"Amazing BBQ"

Amazing BBQ. Really solid materials and cooks beautifully.
I’m not a diy expert and managed to put this together easily as instructions really clear.
Can highly recommend this product

"It’s the best in the market"

It’s the best in the market. I bought different ones because they were cheaper but ended up buying this one because rest was very bad quality. This one is just perfect.

"Discoloured really quickly and feel the…"

Discoloured really quickly and feel the quality isn't what i expected

"Extremely disappointed - poor quality and unacceptable customer service "

I purchased a smoker BBQ from this company, and it has been a deeply disappointing experience. After a short period of use, the product began to rust and show signs of significant damage, despite my careful adherence to all provided instructions. I followed all guidelines, including ensuring the BBQ was cool and dry before covering, but the item still deteriorated rapidly.

When I contacted customer service to request a replacement or refund, I was met with excuses and was essentially blamed for the damage. The company insisted that the issues were due to "trapped moisture" and "user error," even though their explanation did not align with the product's intended use. They claimed that the BBQ needed to have the lid opened periodically during use, which completely defeats the purpose of a smoker that requires a closed environment to function properly.

To add insult to injury, despite acknowledging my dissatisfaction and the product's clear inability to handle charcoal fuel as advertised, they refused to provide a replacement or refund. Instead, they offered to send a replacement smoker box, which is completely unacceptable given the circumstances.

I strongly advise potential buyers to think twice before purchasing from this company. Their products are of poor quality, and their customer service is even worse. They do not stand by their products and will not provide proper support when issues arise. Don't waste your money—look elsewhere for a reliable BBQ.

"Controllable heat tray to stopping food…"

Controllable heat tray to stopping food burning makes the BBq excellent. Easy removal of spent charcol is a bonus. Excellent support from Kiran who assisted our needs with a damaged part which needed replacement. Will buy again these BBqs

"Fantastic 5 star service from this…"

Fantastic 5 star service from this company, I ordered a BBQ yesterday (Sat) and it was delivered free (Sun) lunchtime. What brilliant service.
Lovely quality BBQ, came flat packed with a cover and Free smoker box, took hubby 45 minutes to put together, so can't wait to use it.
You won't be disappointed if you order from this company, what a refreshing change to have such super service, Thanks CosmoGrill

"Poor design features, very disappointing "

BBQ arrived at the end of July but only just assembled it today 17/08/24. The final assembly is connecting the top to the bottom bowl and then finding the connecting hinge is completely inadequate for the weight of the top and it has a ridiculous locking pin. Also under the lower bowel is a detachable chamber for ashes with totally inadequate exit holes for ash to exit. Whoever designed this BBQ clearly knows nothing about grilling with charcoal.

"Purchase an XXL smoker grill. "

My experience with Cosmogrill has been incredible. From the initial search for a new barbecue, i checked the reviews of Cosmogrill and was very confident to go ahead and order. My BBQ arrived very quickly, well packaged and very easy to assemble. Not to mention asking them a question at 10pm on live chat, expecting a reply the next day but instead, receiving this within 30 seconds?!
You won’t find customer service like this many places anymore. Incredible company! Really putting there product and customer support first!
Thank you.