"I recently used CosmiGrill to get my…"

I recently used CosmiGrill to get my Barbecue..very pleased with the product and the service provided by them...very professional, polite and helpfulstaff ....highly recommended .

"Great choice/good reviews"

Not yet received but confident the 4 + 1 gas burner BBQ will be as expected given the great reviews and coming with a cover and some good offers a bonus. Easy to navigate the webpages and order. A small error on mine was quickly and efficiently dealt with by Kiran in the support team and resolved so good customer service too!

"I recently bought a 4+1 pro and happy…"

I recently bought a 4+1 pro and happy as can be.. So much so I even upgraded to the cast iron grill plates. I noticed that I'd lost the little rubber bungs for the lid so looked online.. couldn't find anything similar. Spoke to Sarah on live chat and not only was she friendly, (working after hours) but she managed to resolve my inquiry in mere minutes. From sales to delivery to after sales my experiences have been fantastic! Thank you again for your help Sarah. You're a star!!!!

"Brilliant Service form Sarah"

I made an order to realise I forgot to add a cover for the BBQ. After realising I got in touch which Sarah from customer service and sorted it for me ASAP. thank you so much for a swift and effortless service Sarah.

"We recently bought a CosmoGrill Jnr…"

We recently bought a CosmoGrill Jnr having seen and used one at my daughter’s house. What an amazing Charcoal BBQ. Its functionality, ease of use, ease of cleaning, innovative handle wind up/down for the charcoal tray is amazing so easy to use. Within a short time though, we had a small issue with a small area of paint blistering. I immediately re sprayed it with heat resistant paint and problem solved. I later informed CosmoGrill of the minor inconsistency to alert them to a potential problem. They couldnt have been more helpful, especially Kiran who dealt with our enquiry. Sometimes things do go wrong with manufactured products as a combination of usage not as per instructions or a manufacturing irregularity, but the measure of a retail company, is the manner in which they respond to these issues and their valued customers. Something the larger retailers need to reflect on as this small run family business is knocking it out of the park. Well done CosmoGrill..

"xxl charcoal grill"

Ordered the xxl charcoal grill and found one panel to be damaged in transit. Contacted CosmoGrill and Kiran provided advice on how to rectify the issue, with the back up of replacing the part if we were unable to rectify the issue ourselves.
Kiran’s proposed solution worked perfectly, grill is now fully assembled and ready to cook on. Build quality is excellent and instructions for assembly were clear.
All in all very impressed, it’s a mark of a great company when the customer service provided when an issue arises is there and responds quickly and efficiently. Thanks Kiran!

"Great BBQ, even better customer service"

Bought the CosmoGrill 4+1 via B&Q. The shelf on the lower part of the bbq was dented when delivered but after sending pictures a replacement part was sent out to me in days. Overall, an excellent product accompanied with no nonsense customer service. 5/5.

"Super customer service "

Prompt delivery, super sturdy and great looking grill.

There was a dent in our piece on arrival but I spoke to the customer service team who were very apologetic and gave us a gift to make up for it which we were really pleased with.

Would recommend

"Great product and great support"

Great product and great support.
I had to reach out to support for a slight issue with a product, and they were responsive, and fixed it right away.
I ended up buying another product same day because they were so great!
10/10!!

"Delivery was prompt and the BBQ…"

Delivery was prompt and the BBQ packaged well in two parcels. The unit arrived undamaged, the assembly instructions were clear and the production quality good so the individual piece parts and subassemblies aligned and came together well. Overall the I'm pleased with the BBQ, its finish quality and ease of use / control is good - no excuses for burnt burgers ....