"Useless site"

Useless site! Randomly brought up extension, which I was unable to get out of and had to restart the phone! Won't be missed, never saved any via it. So not worth the hassle

"horrible "

horrible

however made no money do good

"Why are these people allowed to…"

Why are these people allowed to advertise? Why do ITV allow this rubbish site?

"Terrible experience with Kerching…"

Terrible experience with Kerching casino.
They have accepted my deposit and my bet and now i am awaiting for my withdrawl which was supposed to be 2 or 3 working days. They also locked my account so i cannot play more this only happened when i tried to withdraw my money. Live chat is a disaster they all say we will be in touch with you once we have an update. Complaints department do not reply and they do not have any contact details.
Rude agents on live chat who will just disconnect the live chat. They asked for my documents which should be a simple process of verification it has been 7 days now account nit verified and also withdrawals not processed.
Terrible and appalling service
Wish i could give them 0 rating
Kerching casino feel free to contact me any time username is Syed Atif

"Ridiculous procedure to verify"

Ridiculous procedure to verify

"Not impressed at all."

Dreadfully slow at processing withdrawals (29 days and counting). Live chat rarely works. Emails work but the response is usually the same "as soon as we know more we'll email you". That alone suggests their internal communications are poor. They even admitted they don't have telephones for internal use. Hopefully more will read these bad reviews before depositing (unlike me).

Judging by the other reviews if I get an official reply here it will also be a cut and paste effort from Kerching/GraceMedia

Day 10 onwards - started to ignore my emails even though I'm getting read receipts.

Emailed them 14 times today (13th Oct) with zero responses.

Finally, on Monday 18th October my documents have been verified and locks removed from the site. This means they're letting me deposit. However they tell me it will take 2-3 more working days to process my withdrawal. Its now day 4 and they won't give me an answer as to why.

"Wish I could give 0 stars it's getting…"

Wish I could give 0 stars it's getting frustrating because nothing but issues with this site you have to repeatedly prove who you are. They try and refuse bonuses and give excuses why you not getting them. After fighting a number of days got 1 of my bonuses turned it a couple of hundred and trying to hit the withdrawal only to spend 200 of the bonus money not to get any features in the game and then the company restricts my account on the grounds I'm gambling excessively. What does it matter if its bonus money I haven't deposited in months because the win rate is very low and now poor service and slanders you. Sorry I'm not showing my bank history to a company that lies about me told then they lost a customer and close my account much better sites out the

"Finally we have received £700…"

Finally we have received £700 withdrawal. I won’t be using grace sites anymore. Time to close all sister sites 😀

"Not kerchang ,but cloud casino who is…"

Not kerchang ,but cloud casino who is run by grace media now ,numerous emails regarding my withdrawal ,constantly being told 3 days to process 3 to 5 to hit bank ,they now are not even responding to my emails 10 days later ,poor customer service ,total joke take ur money but unable to pay our avoid any site owned or run by these people ,i will be taking this further,still awaiting reply to emails a week ago to both customer service and grace media direct ,exstreamly poor customer service

"worst site ever"

worst site ever! do not go near it.. i eventually got my £2000 winnings after hassling them so much... it took 14 weeks