"Recommend!"

Can't thank Sam Hamer from Harris Balcombe enough.

After a house fire in Sept 19, Sam helped us through the Insurance Claim. We couldn't have done it without her. We were unaware of the finer details of our policy, for example being re-housed temporarily.

Having someone on your side after such a traumatic experience was invaluable.

"Without the involvement of Harris…"

Without the involvement of Harris Balcombe throughout the period of our insurance claim due to a major house fire, i doubt i would have come out at the other end of the process in one piece. From the initial contact through to the handover of our property the team at Harris Balcombe were there every step of the way offering expert support, help and guidance. Without such backing i know we would have not achieved the outcome we did. Massive thanks to Samantha and Emma who worked tirelessly on our behalf co-ordinating the ordeal with our insurers. Anyone who finds themselves unfortunately having to make an insurance claim, i cannot emphasise enough the need and importance of having Harris Balcombe by your side.

"Help with repair and restoration programme and insurance claim following flood at home.wing flood damage"

The Harris Balcombe team, led for us by Jonathan Ingham, have been supportive throughout what has been a traumatic year for us following extensive flooding at our home in December 2022.
Jonathan has 'held our hands' through the entire process which is now approaching its anniversary. He supported us developing an action plan to manage the restoration work and handling the subsequent insurance claim, which has been complicated. He has himself spoken to and managed our interface dealing with surveyors, insurance claims managers and loss adjusters and potential builders and related service providers.
Jonathan's knowledge and understanding of what needs to be done, by whom and when, has been critical. He has been proactive where needed and responsive to our numerous calls and emails.
Initially we considered running the claim and repair programme ourselves but with hindsight, we are delighted that we did not do this and regard the investment made in having the professional support provided by Jonathan and the HB team, as well worthwhile.
I would be very happy to recommend them to anyone else in the same or similar situation to us.
John Hespe

"Don't bother..."

Now I have your attention...

I find it difficult to say much about people or companies that have excelled in their field so bear with me, but in short this company are exceptional in their field.

In January 2023 we received a call from our tenants parents to say the house was on fire and it was a serious fire. To cut a long story short we were faced with an insurance claim and the reinstatement cost which was estimated to be about £120k. The next day we were contacted by a representative of Harris Balcombe but when I took the call I thought it was a journalist and hung up!! Subsequently he rang back, introduced himself, and we met him at the property. Andy his name was, he talked us through the process and after a day or so we agreed to instruct Harris Balcombe. We are so glad we did. Jonathan Ingham has progressed the claim and he has been nothing but professional, friendly, and clearly very knowledgeable. He has liaised with the loss adjuster and the other contractors who were progressing the work and has taken the sting out of the process!

The service we have received from everyone concerned has been of a platinum standard. Thank you so much Harris Balcombe but in particular Jonathon, you may be swan like, calm on the surface but paddling like hell underneath, but you have made this process very smooth, and for that we are extremely grateful.

I look forward to seeing you next week when the property is handed back to us, it may have been 9/10 months but it has gone so quickly!

"Very, very helpful."

I spoke to Petar about a loss adjuster that was going to visit me. This was my first experience with a loss adjuster and I wanted someone to be on my side.
I want to thank Petar very, very much for all the help he gave me and I appreciate I took up a great deal of his time.
His advice was invaluable and he provided me with the courage to ‘fight on’.
The loss adjuster has just left and thanks to Petar, I was able ‘Hold my own!’
The meeting went much, much better than I expected so I can breathe again!
Thank you again for your time, advice and patience.

"Jeremy was extremely professional"

Jeremy was extremely professional, helpful and efficient during what was a traumatic time for us and our business. Very responsive and proactive, you definitely want this company on your side. We are very satisfied with the final outcome, which took many months to achieve - not in any way because of Harris Balcombe but entirely due to the insurance companies

"Professional and efficient"

Alex was superb! His knowledgeable and competent handling of our claim enabled us to achieve the optimal outcome. Highly recommended.

"The best company I've ever dealt with!"

I genuinely cannot speak highly enough of Harris & balcombe, they are without a doubt the best company I have ever dealt with.
My business premises was flooded and a mistake I made myself leaving a tap on.
Initially when I called my insurance company and they sent out a representative, he made me feel like I had done it on purpose which was absolutely ludicrous as we had just had a refurbishment just prior to the accident and while they were investigating it, he told us to continue using the premises as they believed it was still fit for purpose, even though the roof had fallen through and electric cables were hanging down plus this was open to the public as this was the shop area which was affected the most.
It really was the most depressing time of my life and the insurers were not interested leaving me with a flooded building and not paying out.
Then everything changed when we found these guys, they took on my case, assured everything would be ok and to cut the story short, my insurance paid out and I had all the work done and not just that Harris & balcombe even arranged all the building work etc.
On top of that we were also able to relocate whilst all the work went on which was also covered by the insurance.

These guys saved my business and livelihood which I have worked incredibly hard to build.

I want to say a special thanks to Jeremy & Mark, you really are the dream team and life savers.

I have never made an insurance claim in my life and came to learn quickly if you have to make a claim, the insurers will do everything they can in their power and scare tactics to minimise the pay out to an absolute minimum and treat you like dirt, well having H&B on your side, they will work tirelessly to get the absolute maximum and more paid out, things you wouldn't even think of that you are entitled to.

Hopefully I'll never have to make an insurance claim ever again, but if do or anyone I know who needs to these guys will be my first call.

Thank you

"Made a very traumatic experience bearable"

I'm going to try and keep this review as little about AXA home insurance as I can but i will just say that they would be getting a zero star review.
Harris Balcombe and more specifically Jonathan Ingham was an absolute superstar and worked his socks off for me. He became more of a friend over the 12 months it took for AXA to get their finger out and return me to my house after the fire but he was also completely professional when needed. I could reach him on watsapp, email or phone and he would always get back to me if he was busy and I needed a question answering (sometimes even late at night as I work nightshift)
He sorted everything for me from chasing AXA over things that should have been sorted to all the building work that was carried out and all this fantastic service was free of charge to myself.
I can't recommend them highly enough. I wouldn't wish this absolute tragedy on anybody but if it does happen to you please give them a call.
Thanks again Jonathan. I would have been completely lost without you.

"Outstanding advice and help"

My wife and I would like to thank Petar at Harris Balcombe for his exceptionally good advice and help at a time when it was really needed.
We would recommend Petar at Harris Balcombe to anyone seeking assistance from a firm of loss assessors.