"I dont reccomend"

I dont reccomend, such unprofessional service. They never delivered, when i get in touch with their shop, the Laura could not help, she did not even know the driver's name, the manager was rude. Never going back to them.

"Outstanding delivery drivers "

I would like to say a big thankyou to the two young delivery drivers who delivered my 3 piece suite today, unfortunately I didn't get their names. Their professional skills and customer service was outstanding ensuring everything arrived in pristine condition. They were very respectful of my property even removing their shoes as I had newly fitted carpet and taking extra care of woodwork and walls. This wasn't the easiest of entrances especially carrying heavy furniture up steps and the horrendous weather conditions which added to this. A few days before two different delivery guys removed my old furniture with care and again brilliant service.
My whole customer experience of Furniture World from purchasing with Don at the Plymouth branch to delivery has been excellent. I will definitely be a returning customer. Thank you 😊

"delivery driver wasn't a great ambassador for your company "

You should make your drivers aware that they represent your company while out driving your company vans. Today after one of your vans left the distribution centre in Redruth, rather than stop behind parked car on his side of the road and letting me carry on, on my side of the road, he decided he was more important than me and forced me to stop abruptly and force his his way through while giving me hand gestures as I shrugged my shoulders at him. Guess who won't ever buy anything from furniture world? All because of the conduct of your delivery driver, such a great advertisement for you company.

"I bought 2 items of furniture from the…"

I bought 2 items of furniture from the shop as I don't order expensive things online. Once the furniture was here, it didn't look right. I phoned and asked for a refund (in their adverts it states free deliveries and refunds). The horrid man I spoke to said I can't have a refund as I purchased the furniture in the shop. At no time was I told that I would not be allowed a refund. I'm 69 and live on my own. I could however chose something else instead less 20% of what I'd spent. There is nothing else I like or need. I just wanted my money back. It's a con.

"The gentlemen who brought my mattress…"

The gentlemen who brought my mattress were very respectful, carried it upstairs and removed the packaging for me. They disposed of the packaging also. Very cheerful and friendly duo.

"New bed purchase"

We purchased a bed 18/12/24 and initially was being dealt with by George who was a new employee.
We then had Ben join us to support his colleague.
I happy to say what a really enjoyable experience we had during this sale both guys where great and Bens knowledge of the product was second to none..
Thank you guys…

"Outstanding service by this company"

Outstanding service by this company, particularly a chap called Jonathon. We have moved from Cornwall to Hampshire just before Xmas, so thought delivery would be an issue and we’d have Xmas Dinner on trays sat on camping chairs…….
The Items we ordered, suite, dining table and six chairs were with us in our new Hampshire home within six days of purchase and before the 23rd Dec as promised!! Absolutely amazing, cannot fault this company and thoroughly recommend them to anyone shopping there. Great range of goods and first class service. Many thanks 👍👍

" great sofa bed from you guys…"

I bought a great sofa bed from you guys but was disappointed with the delivery.
They didn't unwrap the sofa and take away the packaging plus fitting the arms onto the unit was very difficult, the sliding brackets were out of alignment which made it very awkward.
This would be impossible for elderly customers to achieve so to improve your service please take this on board.

"Very polite"

Very polite and thoughtful brought the bed up stairs to are bedroom and told us that parts are in side of the bed delivery driver where excellent thank you

"No predatory sales people in here....."

Having being pounced on be predatory sales people at several other furniture stores nearby, it was great to go in to be met politely and offered assistance if we needed it. Kevin answered all our questions about the furniture we were looking for. He was knowledgeable, polite and really helpful. We were so impressed we went back to buy some more furniture - completely bypassing the other stores. Again, Kevin helped us and we have ordered a new suite to go with the other furniture we bought. A special mention also to the gentleman (sorry - can't remember his name) who sold us a mattress. Again, he was knowledgeable, helpful and polite.