"Sales team in the threemilestone branch…"

Sales team in the threemilestone branch was very helpful and helped me select the right mattress buy when it came to the delivery the txt informed me that I would receive a phone call in the day for a delivery solt I did not get this phone call till 30min before my delivery was due which was frustrating other than that it was okay

"Great sofa and great service"

Bought two fantastic sofas from the Plymouth branch
One sofa was faulty and Hollie worked hard with the supplier to get us the right resolution and we’re really happy with the service we received
Would recommend

"Table scratched "

Ordered a lovely corner dining table . Corner seating and bench all lovely but the table top is covered in scratches it looks the way you would expect the table tops to be after a few years wear and tear. I thought maybe I had missed protective film but I hadn’t it’s the actual top, all over the full top is scratched not one area isn’t - very strange as seating new and spotless, it doesn’t even scratch easily , the courier had it for over two weeks but don’t think they could have scratched it this much?? I should have dealt with it earlier but work, life got in the way …

"I purchased an armchair on the 1st of…"

I purchased an armchair on the 1st of July 2024, was told 6 to 8 weeks for delivery, i eventually had it delivered after many phone calls to newquay furniture world on the 19th September 2024, 11 and a half weeks, not good enough, will not be shopping at furniture world again, must point out the staff were not at fault, it was the couriers, very poor service

"Very good customer service"

Very good customer service. Delivery was prompt and mattress put upstairs in the bed no extra charge. Very happy with purchase from start to finish.

"I recently visited Furniture world in…"

I recently visited Furniture world in Truro. I was greeted by Ian and he was super friendly, his product knowledge was great and he definitely gave some great advice.
Although I sadly didn’t decide to purchase a sofa in the end for personal reasons, I would just like to commend him for what great service I got.
I’d definitely deal with him when it comes to purchasing a new mattress in the future.

"A good experience"

From the time I saw my chest of drawers,the assistant who served me,the update and finally delivery were so smooth. Everyone was very polite,not pushy. Pleased with the product.

"Well done"

From ordering my product was excellent on the delivery of my product and time was excellent and the person that delivered were well mannered and on time done everything that they could do.

"Really great service from start to…"

Really great service from start to finish. From walking in to choose our sofa to the delivery into my home the service has been fantastic. The salesman at the store was friendly and not pushy at all. He considered our requirements and gave us options that would fit our family.
The delivery guys were both respectful of our home and friendly.

"Good and helpful Staff and Service "

The attending salesman was both polite and very helpful. Giving information and guidance when asked for and needed. Delivery was prompt and on time and the delivery guys were very polite also. All round a pleasant and good experience 😁