"good bike even with the delivery times"

very good communication and very happy with the bike, only issue was delivery time which i knew would be long but sadly longer than even the first quotation. Saying that i would recommend the bike and if you can stand the wait and are looking for a well put together bike at an extremely good price then this is probably the one for you.
i will say my emails were responded to quite promptly and for the most of the time accurately.

"Do not trust them, they lie constantly "

Have just received bike after about 4 months. Delayed in Red Sea, fair enough. In customs , ok. Eventually after chasing them for info we have your bike, pay the £49 delivery fee before 5 and it’ll be picked up tomorrow. Done. That was Tue last week. Got a phone call on Thursday to say collected, will be delivered Fri. Oh wait a minute it might be mon as your in Scotland. No I’ve paid for overnight shipping and live in central Scotland not the highlands where yes deliveries can take an extra day. Was meant to get tracking from courier got nothing. No delivery Friday, nobody answering online chat Sat or Sun or Mon at 0900. Eventually got a message saying chat service only operates from 10.00. Messaged at back of 10 someone phoned me back, their first question have you had bike delivered? Obviously they had no idea where bike was. Told them they had till end of day before I went to credit card company and raised a dispute on payment. Was told bike would be delivered Tuesday, I put a time limit of 11.00 on it. Bike arrived 10.30. Happy days. Asked delivery driver if he knew when it was picked up, yea that’s the date on the label when we collected it . Monday ie collected yesterday and shipped over night as it should have been a week ago. Messaged Gin to say I knew it had only been collected yesterday and I want a refund for delivery cost. They argued it was collected last Thursday, and must have been re labelled yesterday. Liars. Apparently their warehouse only opens on a Wednesday and Thursday so couldn’t have been collected Monday. Funny it stated in email if you pay delivery before 5pm it will be collected next day, nothing about only opening 2 days a week. I was meant to get phone call back but nothing again suspect this to be a lie.

"Review Now bike has been received"

Update to review below:
Bike now received excellent unit really happy with it to be honest, the chargers a bit cheap but they do the job, bike quality is good and smooth through the gears and overall good control over the power controls, the only reason for the star loss was the length of time in delivery so please order in plenty of time ready for using, really good value for money much better than the ones the lads have bought from Halfords decatholon etc.

Please please don't purchase from these, their SHOP is a storage center on the dual carriageway, waited 4 months and still no sign of the bike with the usual excuses they have given to everyone!
Don’t listen to the planted paid for reviews which are obvious to spot!

"I am delighted with my new GinX bike"

I am delighted with my new GinX bike. I have now had the bike for 7 weeks and can say its great. I am 78 and 18 stone, I have a disability so can't pedal so I just press a button on my new GinX bike and away I go. the bike goes about 22mph I probably do 10 miles a day and charge the bike every 4 days.
Kevin the salesman was excellent, and very helpful.
the downside was I had to wait 6 weeks for the bike to be delivered after being told it would be 3, but the bike is definitely worth the wait! I also changed the lights because the ones that come with it are not very bright.
I would highly recommend this bike to anyone

"While the delivery of the bike was…"

While the delivery of the bike was longer than I hoped for, the people at Gin were always friendly and helpful.
The bike is great and I use it regularly now

"Cycle to Work Scheme Nightmare"

I used my Cycle to Work scheme as I was excited to purchase a Gin e-bike. When my certificate was generated via cyclescheme.co.uk, I went to order my bike but Gin e-bikes had disappeared from the list of retailers. I contacted them to find out what was was happening but that was 2 months ago and I keep getting told to wait a few more days for Gin e-bikes to resolve a technical issue with cyclescheme.co.uk. I am now paying for a bike but am still unable to purchase it. Please can you get this sorted out!

"Great bike and first class customer service "

The bike is excellent, it's well worth the money but what is also excellent is the customer service.

The communication is first class and they are a amazing company to deal with.

As for the bike, it's well made, it's really good quality and overall fantastic.

250w motor is powerful and battery life is superb.

Recommended this to anyone.

Great bike, great service

"GIN X Customer Service and Support"

Always have a good experience when talking to the GIN X customer service and support teams. They have a wealth of knowledge to answer all types of questions.

"E bike very good is value of money 100%"

E bike very good is value of money 100%

"Great bike but be prepared to wait for your order"

The bike is excellent and I am very pleased with my purchase. Everyone at the company I spoke to were extremely helpful. My only gripe was the amount of time it took from purchase to delivery. Approx 13 weeks. I was told at time of ordering that delivery would be within 4 weeks. A note to all potential customers. If they do not have stock in the UK be aware that you may have to wait quite a while for delivery