"I must say do hop have been extremely…"

I must say do hop have been extremely responsive which is great. Waiting on refund so as soon as I get word back thst would be great
Thank you
Lyndon Jones

"Très contente du service."

Très contente du service.

"Your agents were really helpful"

Your agents were really helpful, so I was able to complete my flights.
Thank you very much to your team.

"Disappointing Experience "

Disappointing Experience

I recently had a partially successful booking experience with Dohop, where only the booking fee was processed, and the flights were not. To make matters worse, when I contacted customer service, they were unable to provide an email receipt for the payment. Their explanation? "Tech not available."

What does that even mean? In today's technologically advanced world, emailing a receipt should be the most basic functionality. As a customer, I needed proof of payment to confirm my refund, but their inability to provide this left me frustrated and without clarity.

This experience raises serious concerns about their processes and customer service capabilities. If Dohop wants to be taken seriously as a travel platform, they need to step up their game and resolve such fundamental issues.

"Perfect experience"

Perfect experience: Very kind and effective solving the problem.

"Excellent customer service"

Excellent customer service. My complaint was dealt with pragmatically and professional. I was very pleased with the outcome.

"problem solved!"

I had a problem and they solved it very quick!!

"Super servizio"

Super servizio. Mi hanno cancellato i voli sia all'andata che al ritorno e sono stati in grado di trovare subito una soluzione. Inoltre le comunicazioni avvenivano sempre in modo chiaro e veloce anche utilizzando whatsapp.
I rimborsi sono arrivati subito

"Good service"

good alternative flight after cancellation

"L'assistance clientèle a été réactive…"

L'assistance clientèle a été réactive et efficace. Suite à un problème de validation d'achat de billet. Le problème vient qu'un billet avec escale se fait en 3 paiements : 1)Frais de dossier
2)Billet vol 1ere partie
3) Billet vol 2ème partie
Sauf qu'au moment du paiement il n'y a qu'un certicode forcément et pas trois... Heureusement cela a pu se regler très facilement avec l'assistance qui a décomposer l'achat en 3.