"There was an issue with my bank paying…"

There was an issue with my bank paying one leg of three flights in Euros and this was flagged up by Dohop and resolved quickly and easily.

"Not a quick reply but good once through"

Not a quick reply but good once through
The promised 24-hour service is not a thing. The actual person, when finally reached, was helpful, but I had a lot of stress waiting for replies that they would get involved when a future flight was cancelled.

"Great customer service"

Great customer service. It took awhile to get resolved, but everything worked out for me. I got more than I expected from DoHop.

"Très bien"

Les choses ont été faites correctement et assez rapidement

"APPALLING CUSTOMER SERVICE. "

YET AGAIN TRYING TO CONTACT DOHOP THROUGH THEIR WHATSAPP SERVICE. NO REPLY OR EVEN ACKNOWLEDGEMENT OF MESSAGE RECEIVED. I NEED TO CANCEL TWO FLIGHTS AND HAVE SENT AN EMAIL TO YOUR SERVICE DEPARTMENT. THE FLIGHTS ARE FOR NEXT FRIDAY 9TH AUGUST. IF ANYONE READS THIS MAYBE IT MIGHT BE DEALT WITH BEFORE THEN. YOUR SERVICE IS APPALLING AND I WILL NEVER USE IT AGAIN.

"My flight was cancelled"

My flight was cancelled, I called dohop and they alleviate all of my concerns got me booked onto the next viable flight for myself wife and 2 young children, explained all of the process and every option available, detailed the reimbursement process all of the allowances they would provide. Nata was the lady I dealt with and if their other advisors are even half as good, I would recommend everybody to book through dohop. Amazing service, service being the key word. Would definitely recommend to others, very painless and smooth transition from panic to ease.

"Very professional"

Very professional, patient and friendly! The representative took the time to ensure a one call resolution. Thank you!