""Almost 30 years with BFCU"

"Almost 30 years with BFCU, I’m extremely disappointed by the recent changes. The rebranding or Management changes have stripped away the personal, member-focused service, and the removal of courtesy policies effective Jan'2025—without any notice—just cost me over $120."

"BFCU used to value its members, but since the rebrand, it feels like just another impersonal institution. I was never informed that key courtesy policies were removed, leading to unexpected charges and zero support from Customer Service."

"Loyalty means nothing to BFCU anymore. With no warning, they removed long-standing courtesy policies that protected members—costing me money and leaving me with no response from support. Time to move on."

Sincerely,
Michael T...

"Alicia was very helpful when I was…"

Alicia was very helpful when I was sending my wire. She was kind and professional. I left the branch feeling very satisfied and all my needs were met. I will definitely be back to the Roosevelt branch not just for her help but the entire branch! Amazing work everyone!

"Read your contract carefully"

Read your contract carefully. I was told I needed to keep a loan balance of $25,000 for the first year or pay the origination fee. What they did not tell me was there is a prepayment penalty if the loan is paid off before three years from origination. I was not informed of that fact before closing. Now I am selling my home after one year into the loan, and the prepayment penalty is $2,083. They buried that clause on page 28 of an 80-page agreement for the loan. Beware, borrowers!

"Allows merchants to sell fake product with no recourse"

After trying to resolve a purchase made online that was a fake i placed a complaint with Bethpage Federal Credit Union since I used my debit card. Charges were reversed at first, but 3 months later I was charged again. Not only did they not contact me, though they claimed they did, they allowed the purchase of something that was fake. They did not follow up with me and took merchant's word for it. I learned a valuable lesson that these merchants sell garbage intentionally ship late

"Great experience "

After making an appointment, we opened a new CD and savings account with Juliana today. She was knowledgeable and made the process quick and easy. Great experience!

"Julianna P"

Julianna P in the Patchogue branch was kind, helpful, and super quick with setting up my accounts. I was in and out in probably 25 minutes.
Thank you so much!

"I went to the Roosevelt location twice…"

I went to the Roosevelt location twice yesterday.

Alicia helped me open up a new bank account and she was more than helpful. She had answers for all my questions and she was very enjoyable to be around .

When I got home, I realized I needed a certified check. They were closing in 9 minutes and the bank is a 3 minute drive from my house. I got there 4 minutes before closing and the young lady up front (I didn’t get a chance to see her name) was also very helpful and charismatic.

Both of them made my overall experience amazing, 5 stars.

"bethpage credit union in Mineola"

I find the bethpage credit union in Mineola is the best bank around all transactions are done quickly.

"The representative was friendly polite…"

The representative was friendly polite and knowledgeable.

"Everything went smoothly and everyone…"

Everything went smoothly and everyone was very helpful. Couldn’t have been happier.