"Just an old mans opion"

Just an old mans opion. Here is what i sent today to them about what they think is an awsome sale....Wow these prices.... and you cant even give any amo. I like your product but glad other companies are hitting the market. Im sorry i really like your products but cant help that its GREED or you need a better supplier. I think its an insult that you cant even trow in some amo and think its a great deal.
THANKS FOR RESPONDING BUT I GUESS YOU DONT GET IT. FOR THIS PRICE OF YOUR "FLASH SALE"YOU CANT EVEN PUT IN SOME AMO...CHEAP OR GREED IN MY OPION. LIKE I SAID I LIKE YOUR PRODUCTS, BUT GLAD OTHERS ARE COMMING INTO THE MARKET...OVER PRICED IN MY OLD MANS OPION. GOOD MARKETING JUST HORRIBLE PRICING ON EVERYTHING. I HOPE YOU FIND A WAY TO GET YOUR PRICES DOWN. I LIKE YOU PRODUCTS BUT NOT YOUR PRICES.

"My last order couldn’t be delivered by…USPS"

My last order couldn’t be delivered by USPS and was returned to sender. I called Customer Service and Kayla, a very nice and competent person fixed everything right away, resent my order a different way.
My order arrived and I couldn’t be happier. Thank you Kayla for such a pleasant experience. I wish all customer service was this good.

"Kayla P and Jordan H are beyond great employees "

Kayla P and Jordan H deserve a huge end of year bonus. They have been communicative throughout the entire process, which I thought I caused. However, apparently it was one of those rare manufacturing issues but they both have been beyond helpful and available with all my questions! I told Jordan that other than Amazon I don’t know I have ever dealt with 2 better customer service technicians than Kayla and Jordan. Bryna is blessed to have them and saved me as a customer, which will be spending thousands more.

"Error on website, wrong product received."

I made a purchase for A Byrna LE model which was advertised with a 7 projectile clip for Canada. Once received, 5 projectile clips were received. I reached out to customer support hoping they would make good on their customer service promises. After 8 messages , Byrna acknowledged it was advertised incorrectly yet refused to send me the larger clips. They removed the wording, and once doing so escalated my complaint to Will H., a supervisor who in certain words , asked me to show him where I saw this. Of course it ( the wording ) was now removed and Will replied that I received what is NOW advertised. Im not happy, that a large company refuses to keep the customer happy despite their acknowledgement of their error.

"Could’ve bought a Byrna launcher…"

Could’ve bought a Byrna launcher locally But I called them instead. No long wait time they answered quickly, spoke to a woman named Sam. I Highly recommend you call and talk to her. Knowledgeable, informative, Helpful. Outstanding Sam.

"Rachel was awesome"

Rachel was awesome! I had a delivery issue and she stuck with it until it was resolved. Excellent job! God Bless her and Byrna. Great self defense product!!

"Excellent Customer Service Agents, x2"

The two service agents who dealt with my issues, Sam and Kayla, were very helpful and patient. As a result of their guidance with my first Byrna purchase, I immediately decided to buy a second.

"Perfect customer service"

The customer service rep was polite understanding and perception on everything. I enjoyed talking with her.

"Clear product description and images"

Clear product description and images. Smooth ordering , transaction and customer service follow-up. Product is a great alternative to using deadly force.

"Rachael was very helpful and…"

Rachael was very helpful and understanding of the mess that I created. Together we successfully completed the order as was intended. Please give her a raise for her outstanding service and understanding