"Had a issue and Byrna fixed it quickly "

Had a few problems with my Byrna LE I called customer service and spoke with Rachel she was quick to help me with my problems and didn't give me any issues at all unlike most other vendors. She took care of me quick and easy and was very nice. Shows how much Byrna cares about there customers

" A Totally Satisfied Customer! 🙂"

I was so very pleased and impressed with the customer service I received from Ms. Rachel McBride! She was extremely cordial, professional and helpful. She showed genuine interest in assisting me every step of the way and promptly responded to all of my emails, addressing every question of my concerns. Rachel went above and beyond to make sure I was satisfied. I highly recommend anyone looking to purchase one of the world's BEST none lethal self-defense weapons to contact the Byrna HD Team immediately!!! You will not be disappointed!!! If you're lucky, Rachel McBride will be there to assist and provide your every needs. 🙂

"I bought the Byrna for a present for my…"

I bought the Byrna for a present for my wife on November 15th and she did not want it, so I went to return it and they only accept returns a 14 days after the sale. Mind you, it was never used and is unopened. These guys have horrible customer service.

"I am an army veteran"

I am an army veteran, that should say enough. I did not realize they had a non-lethal pistol. I purchased the SD and will soon purchase one for my wife.

"Great company to deal with "

A great product,quick shipping and a wonderful help line that answered all my questions no waiting 20 minutes on hold.Highly recommended nice to deal with an American company that does things right

"Tremendous customer service!"

I ordered four guns for Christmas presents and there was a shipping problem (my fault not theirs) . They immediately responded and took care of my problem with no questions asked. I honestly don’t think I’ve ever received better. Customer service with any company I have dealt with. Maria was the agent that handled my problem with professionalism and empathy.I spoke with Rachael today to verify some information and she was excellent as well. It is a tremendous product and stellar customer service. I will be a customer for life!

"Quick response to request"

Quick response to request; additional communications were quick with a positive attitude.

"I had a problem with a shipment but…"

I had a problem with a shipment but Rachel resolved the issue quickly. I couldn’t be happier.

"Service was prompt"

Service was prompt, helpful, friendly and useful. Exactly what you want when you're asking for help.

"As far as customer support it is 5 out…"

As far as customer support it is 5 out of a 5, but for me trying out my new Byrna I haven't tried shooting it quite yet. I am thinking about buying a shooting tent so I can practice on my shooting.