"Great Customer Service!"

Customer Service has been outstanding with Byrna. Have received prompt responses to numerous questions on registration and other questions. Very pleasant and courteous responses from my main customer service agent.

"Best customer service ever"

Best customer service ever! Always respond. Always works with you about your concern, question and responds with intelligence and kindness! Great job! You love what you do and do it well! Thank you!!

"In today's world you are a Rose"

In today's world you are a Rose. Your quick response & action really impressed me. I feel secure that if I should have a problem with my Byrna it will be handled expeditiously .

"I was having issues placing and order…"

I was having issues placing and order online and called to leave a message for assistance. The following morning, I received a phone call and quickly completed a purchase. The lady I spoke with was very easy to talk with and her knowledge helped.

"Quick and thorough!"

My questions were answered quickly and thoroughly.

"Missing item resolved"

I had an issue with my order/package. R***** responded to my email promptly and the issue was resolved. She was polite and professional. I was relieved that after providing photos and whatnot, my item arrives today! Thank you so much!

"Rachel Is The Best!"

Rachel Is The Best!

Rachel knew all the answers to my questions and even looked up a Houston-based military surplus store with a holster/Molle clip for my LE launcher (plus laser) that wasn't available at Byrna. Plus, she was very personable. Mr. Byrna, please put her in for a raise!

"Byrna Shipping problem and support personnel"

The Byrna support personnel, e.g. Rachel McBride, did a great job fielding concerns over shipping problems where an oil reservoir leaked. It’s an imperfect world, and it’s really appreciated when retailers make the effort to partner with consumers – – win-wins are huge for building trust and respect. Thank you!

"Rachael was amazing in customer service..."

Rachael was amazing in customer service. I'm a health professional and I don't often get this kind of service even from my suppliers. She was friendly, honest when specific questions were asked of her and yet very professional in her replies. She could teach other customer reps. a thing or two.

"I bought the new Byrna launcher"

I bought the new Byrna launcher, life size target pack. The target tent was defective. Contacted Byrna and they immediately responded with replacement. That is standing by your product. Plus the launcher is a great addition to our family protection. My wife is so much more comfortable using this non-lethal weapon. And she is getting very good at it even at 50ft. I am looking forward to DOJ g business with Byrna.