"After 20 years of being your customer"

After 20 years of being your customer, suddenly you take 3 months money, don’t send any medicine and act thick on the phone.
Can someone call me to either refund me, or better still, send my gear 🙄

"Very disappointed in total lack of customer care.have been a customer for many years…"

I have been a customer for many years and this is the first time I have cause for complaint. They took my money, I sent them all the information, but no one took the time to review it properly and sort the prescription out. I was promised a call back but she didn't return the call. I was sending daily messages and it took nearly 3 weeks before it was eventually sorted out.

"The support on my journey has been second to none and i highly recommend starting your journey with this company n…"

The support on my journey has been exemplary. The doctors and supporting staff are so helpful and polite

"Helpful advice"

Helpful advice

"I placed an order 10 days ago"

I placed an order 10 days ago. I have emailed twice and sent a message as I have had no communication at all. My account shows as ‘processing’, full payment has been taken but and now no way of making contact with the company. I decided to then check reviews and realise my story is not a lone one. I am now writing this review in the hope that someone will contact me!

" Brilliant "

Very helpful. Listens and gives advice. Very friendly. Not judgemental.

"Over two weeks from order to delivery…"

Over two weeks from order to delivery .. inconsistent information given in emails about status of order and no replied to messages when updates requested

"Previous excellent service "

The day after I wrote the review below I was contacted

Thank you



I spoke to Ben, called me when he said he would, on 07/03/2025 to reactivate my account which he did and took £104.04 from my account to pay for my next months meds, he sent me the link which was filled in and photos uploaded
On looking at my account I was now called Sophie with the right email and mobile number( mine )but with a new address
I tried calling, messaging and emailed, I finally got a reply from the WhatsApp number I had used before and it was looked into and changed to the correct name and address
I have logged in tonight to order and it wants me to pay again( at a cheaper price)
I am going to give them the benefit of doubt and hope this is teething problems with the new portal
I have messaged them again in the hope that this is quickly resolved
My previous account was #1378542 and my new order number that I have been given is #23616
Hopefully they will read this and act accordingly

"DO NOT USE THE SLIMMING CLINIC "

DO NOT USE THE SLIMMING CLINIC
Absolute shocking service, I am still waiting for my order which was placed 10 days ago. It’s impossible to talk to anyone, I have sent emails, called, live chat and their message board and still no date on when my order will be dispatched.

"Absolutely poor waited over 2 weeks for…"

Absolutely poor waited over 2 weeks for my refund which still haven’t received no one answers the phone have left several messages & emails with no response