FIXR

Events & Entertainment
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382 reviews
Overall Rating
Customer Reviews about

FIXR

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Erin Wyatt

4.00/5.00

"yes okay "

i’m okay we okay

31/10/2024

LondonShopper

5.00/5.00

"Fantastic site and easy to use"

Fantastic site and easy to use. We have had a great experience so far with Fixr for our events. And the prices are much more reasonable than certain other ticketing sites we have used in the past.
We also had a great experience with their staff sorting something out for us very quickly. Will be recommending to more companies I know to use them.

31/10/2024

Megan Railton

5.00/5.00

"Amazing customer service "

Couldn’t find my ticket (turns out I had typed my email wrong) and emailed with my details to get everything sorted. Had a reply with a solution within 9 minutes, best customer service with an online company I have ever seen. Thank you!

29/10/2024

LK

5.00/5.00

"Great service"

Phelela was very helpful and sorted out my issue quickly and efficiently, thank you so much!

15/10/2024

Tallulah Brown

5.00/5.00

"Great customer service!"

Great customer service!

11/10/2024

Harry Mitchell

5.00/5.00

"Was really quick with the booking and…my experience "

Was really quick with the booking and gave me a great place to go clubbing (pryzm Kingston ) I had a blast around there all bc of this app I found (ps it was on my bday aswell so we got a booth and party hard till our legs gave out )
but anyway 10/10 app would 100% wait no 1000% recommend the app is trust pilot and FIXR by the way ;)

09/10/2024

Chris

1.00/5.00

"A truly awful company who sees students…"

A truly awful company who sees students as fair game to be exploited.
My daughter booked event tickets through FIXR, and paid the extra fee for the right to refund. Unfortunately she fell ill on the night of the event and was unable to attend, but when she tried to claim her refund through their website, it was refused.
FIXR bat their refunds away to another company called Ticketplan, but that's kind of irrelevant as the tickets are bought through FIXR and the buck should stop with FIXR.
I wrote to FIXR and TicketPlan to insist they look again and grant the refund, but still they refused.
Currently we are pursuing a refund via a chargeback on our payment card. But we shouldn't have to go this far.
Avoid at all costs!!!

05/10/2024

Consumer

5.00/5.00

"excellent customer care "

I had trouble locating a ticket and Samantha was amazing going above and beyond to help me through their email service. Fantastic customer support.

05/10/2024

Dave Moore

3.00/5.00

"I had a problem logging in on an…"

I had a problem logging in on an IPhone, customer service was helpful and prompt

03/10/2024

Consumer

5.00/5.00

"Phelela at FIXR was incredible helpful…"

Phelela at FIXR was incredible helpful after I purchased tickets under the wrong email address, she acted promptly and advised me throughout the whole process and helped resolved the problem!!

01/10/2024
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