"Overall a great experience"

I reached out Pure Legal after some inquiries to other legal firms and from the first approach they were very professional and keen to listen to my case (data protection breach).
Communications are clear and above all encrypted, followed by some calls that benefit the human aspect.
Overall a great experience.

"Top class customer service"

Very friendly staff and always proactive in contacting you whenever an update to your case is to be shared. They take the effort out of worrying and set honest expectations from the get go. Can’t fault one experience I’ve had with them. Brilliant company that put the customer first and continuously reassure and update you throughout.

"Not getting any updates at all."

Not getting any updates at all.

"Helpful and thoughtful"

The process has been easy, the staff have all been friendly and patient if I have questions.
The notification of the case delay was a nice touch as it set my expectations for the completion date.
Whatever the outcome I’m happy Pure Legal have done all they can.

"A little concerned about what is going on"

I had fantastic communication with Pure when I initially made the claim, fast forward to 12 months and I have had to get my SAR from my mortgage provider. How can it take so long to get to this stage????
Why are emails never answered?? Beginning to get concerned

"Horrendous AVOID AT ALL COSTS !!"

Horrendous AVOID AT ALL COSTS !!! I contacted a company called TRUSTEDCAVITYCLAIMS.COM as I had problems arising from my cavity wall insulation. I was told that an average claim was £28,000 and the damage would also be fixed for free. I was also told the claim would take 3-6 months. I was passed from them to PURE LEGAL LTD. Fast forward 2 years and 7 months and its been nothing but stress. Constant lies, delays and it is costing thousands. I am stuck in a contract with them and have been unable to sell my house for the last year and a half. This has contributed to my divorce, financial hardship and 2 years of sleepless nights and stress. I have written official complaints to them and they have responded telling me that if I want to drop the case, I will be left with the £6000 bill. They have taken 2 years and 7 months and they are yet to start any sort of court proceedings. This service is a horrendous!!!!!! If anyone reading this is in the same boat or can help me in any way .... contact me please !!!

Thank you and please avoid this company !!!!!!

** I have since been contacted by Pure Legal and told my Solicitor would be changed and I would be contacted by Rob Mares who's the Head of Compliance and Complaints. Nearly 2 weeks have gone by and I'm yet to be contacted by anyone.

"first they pester you then they vanish with your mandate"

They pestered me about joining a class action and then disappeared. It’s been over a year since I accepted and I have contacted them several times about the progress of the lawsuit they annoyed me about and they don’t even bother responding to my enquiries. Now I have been contacted by a competitor whom I know would have very good chances to secure my compensation and I cannot assign them the case due to technicalities.

"Pure Legal: First Class"

Pure Legal:

Pure Legal worked very fast and very well for us as a family.
Their professionalism and respect was outstanding.
My personal representative was called Saliya Mahmood who proved absolutely brilliant, so professional, only one small issue with her was that she has a very soft speaking voice which I struggled to hear at times on the phone often requested that Saliya repeats herself or speak louder 😂😂😂, I suppose that is really my issue and not Saliya. I was kept informed of everything in reference to my case and was supported with things I just did not understand.
When Saliya was on another call or absent which was rear a man called Martin would step in to support and ensure Saliya received any correspondence from myself. I was called back immediately.
We as a family are very happy with PURE LEGAL. Pure legal said that they would deliver and deliver they did. We were so shocked how fast they were in terms of getting my case moving and myself receiving an excellent result all round.
Thank you so much Pure Legal.
Highly recommended

"Minus 10"

In actual fact I wouldn’t even give them 1 star 😡they contacted me about a miscalculation of mortgage interest, 3 years later after signing a Novitas insurance form, I have to chase them for updates, several handlers later… oh waiting for a barristers letter.. that was in May! No response from them, this is a money making scheme for them, they get the insurance money , you get nothing but empty promises! PLEASE IGNORE THEM

"Excellent Organisation"

Pure legal made a claim against a housing association for a GDPR breach last year on my behalf. I have always valued the level of communication from Pure Legal and despite my case handler being changed several times, it did not detract too much from the professional way everything was handled.

Previous issues I have had with the process were rectified very quickly and I valued Pure Legal’s efficiency.