"Pure Legal were exceptional in their…"

Pure Legal were exceptional in their swift response to my data breach claim and processed this within the same day I contacted them.

This is a very good service and I would request that other people with similar data breach victims use Pure Legal.

"First class service"

I found Pure to be professional and represented me well. They provided a first class legal service and took the time to understand my complaint. The communication was regular and each stage was thoroughly explained. Thank you for your help reaching my favourable resolution

"Feel like I am wasting my time - updated"

(UPDATE - now spoken to somebody who finally called back - I have been advised that my case is complicated because it is not calculated in the same way that some cases are - there is no timeline possible as this is new law and I couldn't get any idea of how long it will take - not even that it would be within the next five years. Have asked for emails just to confirm they are still working on it but otherwise seems I should just forget the claim for now.) I have been waiting for a resolution for a claim since early 2018 - it was originally with another company who passed to this firm in 2018 - every time I call I get told I will get a call back today or tomorrow - the claim is backed by an insurance policy which does not cost me anything but means the firm will get paid and so far I cannot see that they are doing anything to warrant them getting anything - happy to review again if they ever actually do anything but 3 years down the line is twice the maximum time period I was given and even allowing for Covid this is not acceptable

"Well it’s hard for me to give a review…"

Well it’s hard for me to give a review at this time, I’ve only just had my case accepted on a no win, no fee basis.

Thus far all I can say is getting started was hassle free, everything was done online and over the phone, making the “data breach” claim couldn’t of been any easier, I’ll be in a position to comment further once a settlement has been reached!

But I can safely say should I get the amount discussed using an example case similar in content to my own, then I’d be giving “Pure Legal” full marks of 5/5!

When I am given the results of the claim they’re handling for me and the settlement is in my account then I will review this review and bring it upto date!

All I can do insofar is recommend “Pure Legal” should you have a data breach claim as on a nwnf basis you receive 100 percent of what the claim is worth, and you can’t do any better than that! Everything was explained in a very professional manner, polite and friendly, look no further!!!

28/06/22 *In addition: Part way through my claim the company folded, I now have no representation!!!

"Professional"

Professional, good communication and most importantly I received my compensation.

"very pleasant staff very helpful"

very pleasant staff very helpful

"Started off great"

Started off great, built up a great relationship with Chris mcnara (sorry if thats spelt wrong!) But as he moved on i was then passed from pillar to post with various other case handlers. This was both annoying and frustrating, i believe the whole process was alot longer than needed due to this, despite the covid situation already not helping. The final payout sum was in my opinion also very deflating considering how long it took and how much stress i went through during this, having known the figure i wouldn't of bothered pursuing the case if im honest. The encrypted messages where very difficult to navigate as im very useless on a computer/technology. The lady who sent me this review offer was lovely and very helpful may i add. Overall im happy with my experience with Pure but do hope theres a few key points here to just tweek and amend. Thankyou all.

"Date breech claim"

Date breech claim. These guys are awesome. Kind, understanding , professional

"absolute shambles of a company"

absolutely shocking company its a shambles a agreed for them to action a claim against a company uploaded documents.. i was then asked on 3 different people from the company to upload same documents which shows their incompetence, wont respond to texts emails or watsapp messages. now wont respond to cancellation of contract very suspicious apparently i had 14 days well ive screenshot all my attempts

"Worst company ever"

Worst company ever. Used these for a cavity wall claim and the case was ended back in Sept 2019. I’ve got a email to say to close the case proceedings have started fast forward till now and looks like it’s still open . I’ve had countless chasing phone calls and emails but no one cares at this company. Stay well clear