"NWT Direct Bathroom Conwy Marina"

NWT Direct Bathroom Supplies have bean excellent at every stage of planning and supply of our new bathroom. Alex was helpful when we visited his showroom and we saw examples of showers, sinks radiators and fitted furniture. He also prepared 3D designs of how the bathroom would look. Dave in Sales has been so helpful in arranging a few changes to the bathroom furniture and kept us well informed at every stage. I highly recommend this company as they are trustworthy and supply good quality products with friendly and helpful staff. They do exactly what they say they will do and go above and beyond for Customers. Thank you so much.

"AVOID!!"

AVOID!!! bought 2 radiators off them and both worked fine for a couple of weeks then one of them stopped working so called nwt and was told to "top up" the radiator with water which I did but on 2 more occasions the same problem occurred so asked for a replacement radiator and for them to arrange collection of the radiator and quoted the consumer act of 2015 which states they must arrange for the transport back to them or to reimburse me if I arrange the return but then they decided to not reply to that email and have not replied to a further 4 emails asking them to either arrange the return or will they reimburse me if I pay for the return but not a word back from them so take my advice and stay well clear of this dodgy place and buy elsewhere. In reply to your reaction to my review You have not requested any confirmation that it was installed by a qualified professional but if you require such proof I will gladly provide and I have sent you photographs of the levels in the radiator as you requested and also provided uou with photographs of the radiator in position on the wall which was both level and plumb!! I have, on your instructions had to refill the levels on 3 occasions with water again on your advice. This is NOT an installation issue there is something wrong with the radiator which you are not willing to accept. As for your remarks on the return of the radiator it was you who did not reply to my emails asking whether you would organise the return or if I arranged the return would you be reimburse me as per the consumers act of 2015 states you are liable as the product is faulty I do not want a refund I want a radiator that works correctly. As for your comment concerning the time elapsed since purchasing from you it has been less than 5 months!!

"Glen was amazing and really suggested…"

Glen was amazing and really suggested good products.

"Very good"

Good service , prompt and easy

"Very difficult people to deal with…"

Very difficult people to deal with after sale. Before the sale they're efficient and available. Post-sale, everything is over the email and they become keyboard warriors.

They refer to the Consumer Rights Act constantly but their interpretation is flawed. They offer free postage as part of their sale but charge you for postage, on top of the postage you pay to return the item.

So essentially, you end up paying postage 3 times.

Absolutely horrific experience dealing with them.. And as a trade customer, won't be using them again. Shame because the quality of their product is decent but people working there are a joke.

"Fantastic customer service"

Fantastic customer service. Good quality towel radiators in stainless steel.
I would shop again.

"The best radiator shop"

The best radiator shop I’ve ever visited. Fantastic range and prices and very knowledgeable and helpful staff.

"Arrived promptly and good price"

Arrived promptly and good price

"Great customer service and helpful…"

Great customer service and helpful advice

"Very helpful customer service"

Very helpful customer service. Needed brackets for an old radiator and NWT helped me out and I received it the next day.

5 star customer service