"Recommendation shop!!!"

Recommendation shop!!! More radiators than B&Q. Haha. Advice for every question what size color is available how long to wait for delivery is free Very nice staff. Certainly a shop with a large selection.

"NWTDirect is a company that provides…bathroom and heating"

NWTDirect is a company that provides fast and friendly service for bathroom fittings. they have a strong emphasis on customer satisfaction and quick turnaround times. Overall, NwtDirect seems to be a solid choice for anyone in need of bathroom fittings and great service.

"Happy customers"

We bought a vertical radiator direct from NWT after having an online chat with their Sales manager. He was so helpful and explained things clearly. We also saved £150 by not ordering the same radiator from a well-known supplier!

"Buyer beware"

Not being a tradesman I took advice on sourcing some designer radiators for my kitchen/Utility/ Downstairs cloakroom. My fitter recommended NWT. I found your website interesting and straightforward to use and I ordered 3 radiators costing over £500.
They arrived boxed and because of their weight the delivery driver put them in the garage for me. They should have been fitted in late July but with Covid, the heatwave and holiday commitments they were not fitted until Sept 20th.
One radiator when unpacked had impact damage from a sharp object - rather than a dent.
I contacted NWT who asked me to photograph the damage and send a report. I then received an email to say the picture hadn't arrived but it wasn't necessary as I had already contravened their terms and conditions by not unpacking and inspecting the goods. I did reply to say the packaging was undamaged and would they re-consider given the circumstances. NWT replied saying their original response still stands.
OK that's one to put down to experience - the last time I'll use mail order for something outside of my comfort zone - I'll use my local builders merchant in future.

"Very helpful"

Great company very helpful young man talked me through my options. Very competitive price looking forward to see radiator on the wall

"Excellent service from Dave in the…"

Excellent service from Dave in the showroom today ,everything in stock. Well Done

"Very happy with recent purchase"

Recent purchase was delivered very quickly, very well packaged and the price was excellent.

"Replacement radiator. Contact these guys regarding a towel…"

Contacted these guys regarding a towel radiator that I had bought three years previously but had not yet fitted (don’t ask)
The rad in question had a tiny leak through a hairline crack at a weak spot near the valve.
I was fully prepared to be told that it was long out of warranty but after sending a few pics I was sent a new rad next day no quibbles just a small fee to cover postage.
Above and beyond springs to mind.
Thank you very much NWT.
Dave

"Excellent service,fast and free…"

Excellent service,fast and free delivery. Value for money for linear drainage for wet room.

"Take payment but don't deliver!"

Failed to deliver radiator on time even though their Amazon page said otherwise (6 weeks late)
Edit: the Amazon page said that the order had been despatched (even though NWT told me it was out of stock and would take 6 weeks!) And the Amazon page was still indicating that any new order would be delivered within a week (even though NWT knew they had no stock!)

Still have not delivered the iron stays so I can't even install the radiator yet.

Edit: once my radiator finally arrived, My Order report said that the radiator had been delivered but the radiator stays were "on route" strange that NWT insisted the stays were hidden in the pallet even though their delevery status said otherwise !

Shocking service
Edit: they delivered the stays very quickly once I complained. Still pretty bad service and one company I will certainly avoid