"Amazing service"

Amazing service
Found exactly what I wanted the gentleman who served me was extremely knowledgeable and patient.
Service was excellent and delivery was quick.
Very happy with the product
Highly recommend NWT
Thank you

"Highly recommended *******"

Highly recommended *******

I have to say this was one of the best customer services I had received in a long time.
NWT Direct had helped me out after being let down by another company. Everyone was extremely helpful to sort this issue.

Excellent communication throughout and fast delivery. I just wished I had not bothered with the other company and would have dealt with NWT Direct directly from the start.

Many thanks !!!
Claudia

"Horrendous customer service"

We ordered a towel radiator a few months ago. It came damaged. Was replaced and ok. Recently ordered same product to match. It came damaged. It was returned and I spoke to customer services and asked if they would personally check it before it was despatched. It too came damaged again. Spoke to customer services and they said I would need to send it back. I had to book a day off work for the original damaged one to be collected from home by parcel force. I asked if they could collect Saturday this time as I couldn't get time off work. They said no and I need to email them when they could collect it. They then hanged up. On top of that I had a plumber waiting to fit it which incurred a cost. I would never buy from this company again. I've actually ended up having the damaged radiator installed to avoid further costs. Talk about going the extra mile.

Further to your response I actually sent you the email at 12.45.
Can I also add that out of four rads three were damaged.
I think it's appalling how I have been treated and to think you the md, who has looked into the case and still could not be bothered to call me. I will pass this review on to every site possible

"Excellent service and a quality product"

We purchased a cast iron radiator. They were very helpful and delivered a quality product on time.

"5 star"

Excellent many thanks

"Well priced with free delivery"

I picked NWT as they were the only people I could find selling the style of towel rail we wanted.

Put a message in when ordering to get it delivered on a specific date and it arrived fine.

The towel rail is very nice and I can't see any faults with the exterior (however haven't installed it yet).

"Excellent service received contacted…"

Excellent service received contacted for advice on panel radiator not working with no power after almost 4 years. Details sent on how to return and to my amazement still in warranty. Replacement dispatched with in 24 hours next day delivery. Particular thanks to Josh for customer service. Have already recommended to a local builder.

"Highly recommended"

Highly recommended, excellent communications, delivery on time and I was informed of the delivery slot so I could be there to meet it. I had a slight problem with the product but it was dealt with promptly and a replacement was delivered, again on time and professionally.

Top marks from me.

"New bathroom"

I recently visited the nwt showroom in Conwy looking for ideas for a bathroom refurbishment. I was blown away by the choice of products, quality and price! After a quick measure up and a second visit to nwt i had my full bathroom suite ordered and delivered within 3 days! Now the plumber has completed the work i can honestly say i am thrilled with the finish. The staff at nwt were polite and efficient throughout and i would highly recommend anyone looking for a new bathroom or radiator to visit

"Not delivered on time"

The website says next day delivery if ordered before 2pm. I did not receive it til 3 days later. nowhere on the website did it say N/A for weekends. Poor advertising