"Complete frauds and scammers"

Complete frauds and scammers. Do NOT give them your business or entrust them with your belongings. They subcontracted the work to even bigger scammers and bullies, I was sexually harassed by the movers they sent, my belongings were damaged and arrived late, and I was extorted for an additional $7k above their quote upon threat of keeping my goods and selling them. When I tried to bring a claim/law suit, they couldn’t be served because their corporate information with the Secretary of State database is fake.

"Horrible and costly service"

Horrible and costly service. It’s less expensive to go replace your items than pay for this company. They subcontract out your shipment. They way over calculate the cubic footage, then when they picked up I had to sign that I would pay $600 in cash when they delivered. When it came here they had changed it to $700 and said I agreed to it. Then they wanted another $200 just to put it in the house, not even up stairs. It was a total of 7 small pieces of furniture, three of which I, a 60 yo lady, could move by myself.
Don’t waste your money with this horrible bunch of thieves!

"Theives, Liars, and Crooks"

To start, this isn't a moving company, it's a brokerage. They sell your move. After charging big money to make a bid firm, they don't stop the actual movers from ignoring that and extorting more cash out of you. There's NO COVERAGE for damage regardless of what they tell you. They will jerk you around, send you to several different claim companies, none of which are actually insurance companies and none of which can get you paid. This is before the actual movers also screw you over in this fashion. Suing in Florida is a waste, you'll never collect. Put these crooks out of business. They disassembled my $2700 refrigerator for NO Reason (it comes out of the house without this) AND then lost half the parts and left it in pieces in my basement. This is now a total loss. I figure I'm out easily $14K between overcharges, damage, and lost items

"DO NOT USE THESE PEOPLE"

The broker was very persuasive. Told me they were insured and gave me a decent price quote. About a week before the move, they tried to double my price. The moving company they subcontracted was hideous. There was damage to my stuff because of a wreck and one email I got back from them in all caps basically read that it was not their problem. DO NOT TRUST THESE PEOPLE. Contact a reputable moving company and skip the broker. It is a definite ripoff.

"Get additional $300 discount when booking with Southern Guarantee Moving and Storage"

I was not able to move due to my personal reasons but I can transfer my booking to you and give you additional discount of $300 but If your moving estimate is more than $1700. This is valid for anywhere within the North America. Contact me for further details.

"BE AWARE SCAM-BASED MOVING BROKER COMPANY"

If I could give a 0 and guarantee NO ONE else would EVER go through the experience that I have, I would. BE AWARE OF SOUTHERN GUARANTEE AND THEIR FRAUDULENT PRACTICES. And before I go any further, let me be clear that I have evidence, witnesses, and the traumatic physical and mental scars to bear of all that I will say, REGARDLESS of their response which may follow this review.

First of all, this company should be put out of business, if not by the FTC, DOT, FBI, then by WE, the people. I felt comfortable going with this company in a move from VA and believing they were ethical, patriotic, honest, and safe; through the process of engaging them, a representative recognized my name from a DoD foreign service PCS just a few years prior. THEY ARE NOT. Their federal contract with DoD should be pulled and all licenses to do business revoked for federal and interstate domestic moves, as I experienced every violation in federal law concerning this company and their unethical partnership with Sala Moving.

Let’s start with “Southern Guarantee Moving”, an oxymoron if ever I’ve encountered one. Their “guarantee” is to guarantee you fraud and fleecing, then wipe their hands of you after claiming and presenting themselves to be actual movers with a large fleet to accomplish your move and any tasking. NOT SO. THEY ARE MOVING BROKERS who do not identify themselves as such and con you out of 1000s of dollars to do what you can do: pick up a phone and coordinate your own move with an actual moving company that can and will accomplish what you want and need for an actual, legitimate price for time, material, and services rendered.

When you start to engage with them, they clearly appear to be on the level, asking all the right questions, ensuring all: packers, boxes down to the kind for different types of items, packing materials, items room by room, size. I spent two hours on the phone going through all with the first rep reassuring me of smooth sailing and even discounts. During the call, I started getting a ton of text messages, including one from a person asking moving questions and claiming to be my mover. I questioned this with SG and the rep told me to ignore these texts and emails, that they were companies trying to steal their business because my name had entered the DOT database. SG finished the booking and transferred me to accounts for payment. I was at peace and grateful for what I thought a blessing, but I soon discovered the devil in disguise.

A few days later, I received a call from their QC department (not actually a QC by his own words), meanwhile continuing to get messages from this other guy and trying to get my intake person on the phone to clarify these claims. What came out of this call truly made me uneasy. After reviewing everything requested, I was told I needed a greater number of boxes, clothes hanging boxes weren’t included in the agreement after discussing with the first rep, on top of numerous additional discrepancies between the two SG reps. Bottom line, that conversation ended with a readjustment of the “deposit” owed for moving which had to be paid by ACH (you only have 2 days to dispute and have a fighting chance to get your money back) in less than 24 hours or the move would be canceled.

At NO time did anyone rep of SG ever say or allude to being a broker, tell me their “fleet” was actually third-party movers with their own set of rules, charges, negotiations, etc., or reveal the name of another company scheduled to move me. I started putting two and two together and pressing their customer service for answers. A customer service rep and his supervisor finally admitted all (except the additional charges) and the supervisor reassured me all would be well, apologized for the lacking behavior in communication (finally called me days before the move) by the foreman of this third-party company (sighting an excuse that they were foreigners and that was their way!).

I discovered these additional charges when they showed up end of business, a day early, claiming my 1 bedroom/den would cost a minimum $12,000 to move! I immediately contacted Southern Guarantee for assistance to which holding phone games were played, false empathy from the rep claiming disbelief wanting to help, Sala Moving called and spoke with their SG POC while I was on the phone, then we spoke together. It was clear they were all complicit and in the scam. The supervisor finally came on and stated SG was washing their hands and that I had to deal with the 3rd party now threatening to leave my things unless we paid half in cash then; hostage situation for cash balance & sig before delivery w/ doc ref 30 days to pay.

Sala was only a moving company not packers, had no boxes, no packing material, no tools. I had to leave, secure cash & all + a drill to take furniture apart, and pack my own stuff!

"Zero stars is not an option"

Zero stars is not an option, So I had to put one star.
Took a $900 deposit from my 84 year old Mother to move her from NC to TN.
Never sent her a receipt or paperwork.
Now they will not answer any phone calls or emails to confirm moving dates.
SCAM COMPANY

"Bait and switch low estimate; fake positive reviews"

Please note that the two companies from my complaint are SOUTHERN GUARANTEE MOVING AND STORAGE (USDOT Number unkown), and HANDLE WITH CARE MOVING & TRANSPORTATION LLC, USDOT Number 3190967.

The first issue is the broker, Southern Guarantee, deliberately low-balled my estimate only for the mover to give a severe upcharge at pickup. Southern Guarantee gave me a binding estimate of $2068. As of the delivery today, I have paid $2796 - an extra $728 above the original binding estimate (despite only decreases in inventory, no increases). I did not change any of my large furniture items from the original estimate (in fact, I got rid of a bookcase, dresser, and end table), and I was 25 boxes beneath my original inventory (I had 10 boxes at pickup and was quoted 35 by Southern Guarantee). My inventory from Southern Guarantee would never have fit the space provided by the mover. I was extremely under inventory, but I was charged an extra $528 for taking up too much cubic feet (more on that below). Additionally, I was charged an extra $200 for stairs at delivery, despite Southern Guarantee charging me $75 on the quote and saying that would cover the stairs at delivery (so now the stairs have been $275 total). In total, I have paid an extra $728 (total $2796) from the original binding estimate of $2068, despite being severely under inventory.

The second issue is illegal procedures at pickup. At pickup, I requested a new written estimate prior to loading (according to my legal right). The movers refused to provide one, saying "we won't know until we load." They also said they felt I would be over my allowed cubic feet, and they encouraged me to bribe them with a $150 tip each, saying "if you do me and my boy right with a $150 tip each, we'll pretend like everything is fine." Instead, I got rid of some furniture items and was 25 boxes beneath my inventory. After loading everything, the two movers told me I was within my allowed cubic feet. However, when they called their boss Eli, Eli said I was suddenly not within my allowed cubic feet, and I was charged an extra $528. I was not given this new charge prior to loading the truck (which was legally required), and I was required to pay the new amount since my things were already loaded.

The third issue is failure to provide services that were included in my quote from Southern Guarantee (re-assembly of furniture that was disassembled by the movers at pickup). My contract from Southern guarantee included "reassembly for all items disassembled by the movers on the day of pick-up." This included a metal bed frame and keyboard stand. At delivery, the movers said "we don't do any assembly" and simply left, despite my payment including this service.

My final issue is missing inventory and receiving items that are not mine. I am missing a black chair/stool, and I have two pieces of a metal bed frame(?) that are not mine. I have filed a claim, but from the reviews I have read online, I do not anticipate receiving much.

When I brought up these issues to Sam, a supervisor at Southern Guarantee, she repeatedly said "it was only an estimate," and redirected me to Eli at Handle with Care. When these issues were brought up to Eli at Handle with Care, he was extremely confrontational and aggressive. He blamed me for all issues, saying I did not tip properly and thus any problems were my fault. These bait and switch and tactics and illegal procedures from both companies should be criminally charged to protect future consumers.

"This is not a fake review"

This is not a fake review. This is a scam company. Wasnt made aware of it being a ride share move. Called told me i owed 507 dollars more than anitial. 1197 because of a grill. Then left my kids stranded in texas with no electric with a toddler because they were 2 days late. Then finally showed with a small portion of the truck empty. Not at all 500 ft. So reevaluated the move and said i would owe them 8000. Told them to leave. Had to rent a uhaul at that time. 2500 was the entire move then. I want my refund your trashy company did absolutely nothing. There is a special place in hell for you ppl. BETHANY COOK IS THE OWNER OF THIS SCAM COMPANY AND HER NUMBER IS 954 361 3077 and further more the date keeps moving up. Thats a lie. They

"Absolute worst experience ever working…"

Absolute worst experience ever working with this shady company. “Brett” wouldn’t let me say no, kept lowering the price on the move even though I was hesitant, and wanted to do more research. He pretty much begged me to take the deal, even broke down the math for mpg/gas to where it sounded too good to pass up. He wouldn’t stop talking about all his marijuana and drug escapades with me like I actually gave a crap. The next guy “Aaron” was much more professional at lying. He made it seem like everything was under control. I paid my first two deposits. $1,187.61 total for the move with the remainder to be paid on delivery. Well the day of the move, the truck shows up with less than half of what I had on my contract, so they had to call their bosses to renegotiate. They came back with a quote that was almost $8000 more. I fired them on the spot, and rented a truck through Budget while the driver sat in my driveway refusing to leave. Please do yourself a favor and never ever hire this shady company. They really need to be shut down. They truly could care less about you or your financial situation, they apparently do this up to 30x a day, 7 days a week! From what I’ve read on other reviews the driver will demand more money once he loads up all your belongings and will refuse to let you remove anything from the truck until you do so. DO NOT HIRE THIS COMPANY!