"My daughter rented a bus for her…"

My daughter rented a bus for her wedding. We had 50 people that were coming in from out of town. 4 days before the wedding they called her to tell her they had no bus for her. That it broke down and they didn't have a replacement. What kind of a shuttle company first of all, doesn't make sure their vehicles are running well and are safe for their passengers. Secondly, why wouldn't they have a spare available in the event something like that happened. Thirdly, why couldn't they get it repaired before the wedding. They didn't even try to help her find another place. My daughter had to scramble to find another place and on top of that had to pay $500 more. I do not recommend this place at all.

"WILL NOT RETURN CALLS OR EMAILS"

Metropolitan Shuttle was great at responding quickly to my request for a quote, providing me with the driver's information and being sure to arrive on time. Unfortunately where it all fell apart is when the driver arrived with a charter bus and not the 13 person van that was on my contract as the charter bus could not fit on the curvy roads. This left us with our wedding guests stuck at the parking area and family members having to shuttle guests.

I have reached out to Metropolitan Shuttle to discuss the issue and request a refund since they DID NOT provide us with a service of which I paid in full and NO ONE is returning calls or emails. This is a poor way to run a business....take customer's money, don't provide a service and don't return calls!!!

"Our monument tour was fabulous"

Our monument tour was fabulous! Our driver was so helpful with our scheduled stops and offered sightseeing information as well. He was so kind to help with one of the guests who needed assistance and always had a smile for our group. I would absolutely use Metropolitan Shuttle again and highly recommend them for personalized group travel!

"Great service!"

We had a phenomenal experience with this company for a wedding. Our driver Nick was incredibly kind, patient, prompt, and a skilled driver. He made a very chaotic wedding day so much more peaceful. The driver did not mind a bus full of loud singing teens and helped us connect our music to the speakers. This was our first time booking a shuttle and it was truly amazing. We were given a reasonable quote very quickly and we easily booked with only a day in advance. We will certainly be booking again!

"Great experience with Metropolitan Shuttle in Houston"

We rented a shuttle from Metropolitan Shuttle in Houston and had a wonderful experience. Our driver was safe, courteous and definitely one of the reasons we had a wonderful evening celebrating.

"Last minute request"

I contacted Metropolitan Shuttle at the last minute requesting services with a couple of day. I received a quote and was in contract within a matter of minutes. From the sales representative to the driver; they were very helpful and accommodating for such short notice. I will definitely be using their services again.

"We are a travel agency that has/had a…"

We are a travel agency that has/had a contract with Metropolitan Shuttle to take our group on a trip. We had to cancel when Cov-id hit our world and we have been trying to get our agency refund since April to no avail, they ignore our calls, letters from our lawyer, I'm very disappointed in Metropolitan Shuttle, and just wish they would respond to us and send our refund back to us.

"This is my second review"

This is my second review, not sure what happened with my first. Extremely professional organization, spot on pickup and delivery to and from. Beautiful, New, large buses that shuttled us between airport and back with ease and smooth ride. Driver was very courteous and helpful loading and unloaded all luggage. Cost was competitive to all the quotes we received. Would use Metropolitan Shuttle in a heartbeat again for our company shuttle needs.

"Wedding Guest Transport"

Hired for wedding guests for the day, service was great! Was a huge relief knowing we didn’t have to worry about whether someone had a few and then was trying to get into a car. Thank you for making our day worry free in this category!!

"We used Metropolitan Shuttle for a bus…"

We used Metropolitan Shuttle for a bus to transport my very large family from the church funeral for our to the burial at the cemetery. The bus was very nice looking, clean and comfortable. The driver was professional and kind. He followed the hearse at a slow, respectful speed. It was good for all of the family to be able to be together.