"Dion was AMAZING"

Dion was AMAZING. We were properly spoiled in every possible way this week. Super clean, courteous, comfortable. All the great things.

"Our driver was prompt and had a great…"

Our driver was prompt and had a great attitude! We plan to hire this company again for personal & company events.

"No response to a problem "

We used them in October, November 2023 and January 2024 in Albuquerque, New Mexico. They outsource or contract local buses in Albuquerque. October and November no issues but in January there was no notification that our driver was going to be late. The driver was not there as promised, contracted and paid for in full, with a mandatory gratuity. Metropolitan Shuttle office in MD has personal cell phones and emails. Local drivers are also given personal cell phone of the person who is the contact for the event that hired the bus. Our event was very time specific and when calling their base office trying to confirm if our bus was going to show we got nowhere with dispatch and the emergency line. They showed up 30 minutes late. After our event I contacted the main office explaining we had to pay extra to the facility that we were renting due to the delay of the bus driver, and I asked how they were going to address this for us. Nothing. I kept following up since we had to pay extra for their delay. After several emails I requested to receive a refund of the mandatory gratuity I never ever got a response from them. To this date May 6, 2024, they have never responded back, huge disappointment in their customer service and resolving issues. I would not have used them again but we had paid in full our bus service with them in February 2024 already so I could not look elsewhere.

"Quick and easy service and safe driver"

Quick and easy service and safe driver

"Great Experience"

Our driver, Chris, was fantastic. The shuttle arrived on time and even though we were a little behind schedule, Chris was very understanding. The bus was very nice and comfortable. The entire tour was a success.

"Prompt....service from start to finish…"

Prompt....service from start to finish was awesome. Will definitely contact you again.

"Great Customer Service"

Alusaine was fantastic. I had called several other transportation companies, and they were either booked or did not want to provide transportation based on our confidential situation. Alusaine didn’t hesitate to work with me and provide the Transporation needed. He stayed in contact and made sure we had what we needed.

"We enjoyed doing business with Metropolitan "

We enjoyed doing business with Metropolitan Bus Charter. The communication and updates were great. Our driver, Tammy was a joy to work with. She was patient with us. She even helped us distribute food to participants. She picked us up on time and got us back to Birmingham in a timely manner. She shared with us how much she enjoys driving for Metropolitan. Thank you so much for helping to make our efforts a huge success.

"Our driver"

Our driver, Chen, was excellent. On time, safe and very pleasant. Would use this company again!

"Left Stranded"

This company left 30 children and 5 adults stranded in Forrest Falls at Winter Church Camp. The driver never showed up for pick up, apparently sent a picture of a random road to their dispatch, and never returned any of my calls. When I called the emergency after-hours line, none of the emergency dispatchers could be reached. I spent three hours on the phone trying to find out what was going on. We ended up finding another transportation company that came out, picked them all up, and brought them home safely. Zero communication from my trip coordinator Elena Tarasova, and zero communication from the driver Cash, other than a text at 12:34 pm that read "road blocked, call my company" and then multiple vulgar texts after 7 pm which I ended up blocking. Even though the Camp itself, the California Highway Patrol, and the other transportation company had no issue getting them back home safely. Do not use this company. Irresponsible and they put people at risk.