"Driver was on time"

Driver was on time; drive was smooth; pick-up was easy; bus was fine. Great in every way.

"Shuttle for wedding guests"

Procuring a shuttle for my daughter's wedding was very stressful as many companies were non-responsive and quite pricey. I worked with Elena Tarasova at Metropolitan and she was absolutely fantastic. She was highly responsive, answering all my question quickly and comprehensively. She understood my needs and found me the appropriate service at a reasonable price point. The two buses came exactly when she said they would, delivering our guests on time both to and from the wedding efficiently. With so much planning and coordination involved in a wedding, the experience with Metropolitan, for both me and our guests, was exemplary. I could not be more satisfied!

"Scott was great to work with to…"

Scott was great to work with to schedule transportation for a two day event. We appreciate his professionalism. Tracy was really good and was flexible in our schedule and the multiple stops for our tour. The shuttles were top notch and perfect for our corporate event.

"40 STRANDED in Dallas, Texas"

40 STRANDED in Dallas, Texas
Do not use this company. Metropolitan Shuttle was scheduled to take a group of 40 on a Soul Food and Black History Tour and DID NOT SHOW UP. The services were scheduled, confirmed and paid for. Metropolitan Shuttle refused to return or take calls (even hanging multiple times) in the days leading up to the event. Metropolitan Shuttle then went radio silent after resurfacing long enough to collect payment that was close to DOUBLE the original quote. On the day of the tour after a long delay, Metropolitan Shuttle finally took a call that explained the bus was “on the way” but did not provide arrival time. If you were driving down central expressway in Dallas, Texas of the day of the tour, you would have seen FORTY would-be passengers waiting on a Metropolitan Shuttle bus that NEVER came. It’s clear that despite being paid for the services that were previously confirmed, Metropolitan Shuttle had ZERO intentions of ever showing up. Please AVOID using this company.

Advice to Metropolitan Shuttle: If for some reason, you’ve double booked or got a better bid for your services, be honest and upfront with your customer to allow them to make adjustments instead of going dark, collecting for the services then going dark again only to leave customers literally stranded.

"Driver was great"

Driver was on time, friendly and professional.

"We booked Metropolitan Shuttle for a…IMTS 2022"

We booked Metropolitan Shuttle for a week for the IMTS 2022 trade show in Chicago, what a nightmare for our guests, late to pick up both at hotel and McCormick place. Drivers didn't know where to go. You would think that the drivers would be familiar with such major locations and how traffic is in the city of Chicago. We will not use or recommend this service to anyone needing such services, I've sent two emails to the sales rep and as of today no reply. Does anyone think this is good customer service?

"Do NOT use metropolitan shuttles"

Do NOT use metropolitan shuttles. I reserved a large shuttle bus to transport my wedding guests to and from the hotels to the wedding venue. Our driver was extremely late, didn’t know the names of the hotels he was going to, lied about his location, and was very difficult to communicate with. Most of our guests had to find and pay for their own rides to the venue so they wouldn’t be late. Even with all the wiggle room we scheduled, we ultimately had to delay our ceremony by 30 minutes. And unfortunately that was just the start of it. We had two return trips scheduled from the venue back to the hotels. For the first trip back at 10pm, he was nowhere to be found. He would not answer his phone, and was eventually found sleeping in the bus. My dad (the father of the bride) missed 45 minutes of the reception trying to reach him, and then eventually helping him turn the bus around. He was not a capable driver and the few guests he transported did not feel comfortable.

I have tried multiple times to contact the company to discuss these issues, and they haven’t responded to any of my emails or phone calls. I’ve never written a poor review for a company before, but feel so strongly about recommending AGAINST this company so others don’t suffer the same terrible service.

"Great communication"

Great communication, on time, and friendly. Working with Metropolitan Shuttle was an easy and stress free experience on my wedding day.

"Excellent service"

Excellent service, friendly prompt drivers who interacted with our wedding guests and made them feel at home!

"We were impressed with the…"

We were impressed with the professionalism of Metropolitan Shuttle Service from beginning to end. The shuttle arrived in a timely manner. In fact, early so the driver could sanitize it. He was courteous and attentive to the needs of Senior Citizens. Although it was a holiday weekend the driver was able to get is to our destination on time. The only problem was the air conditioning on the shuttle was not operating correctly. Thank you for your service.