"The carpet never turned up"

The carpet never turned up

"Ordered lino on 23rd December"

Ordered lino on 23rd December, got delivery on 16th December despite it saying 3 to 5 days on website.
Also please be mindful as they charge 50 pounds for local collection if you need to return and cut 50% of price despite order being in original packaging. I find it ridiculous return policy ,no mention of it when you buy .I would not use again or recommend.

"Avoid "

Ordered 4th Jan, poor communication, still no carpet , cancelled awaiting full refund still. Would not allow me to talk to manager.

"Elbrus vinyl- good price "

Order no #CW124636 I ordered Elbrus Vinyl Flooring for my dining room and it was easy to order and a very good price. It was delivered very quickly and it is great quality and looks exactly as expected.

"Great easy to deal with office staff…"

Great easy to deal with office staff great very helpful samples arrived quickly great prices good quality materials

"Vinyl Flooring"

I ordered some vinyl flooring and it arrived very quickly and the courier very helpfully brought it into the house for us.
It was exactly as described and easy to install using the adhesive also supplied.
Highly recommended supplier, will use again
CW118248

"Still not received samples "

Still not received samples which were paid for but keep getting emails to see what l want etc.

"If I could give 0 stars i would…"

If I could give 0 stars i would absolutely never ever! Ordering from here again, the way I've been treated is horrific!!!
So to start off when I placed my order I never got any communication until 3 weeks after my order i sent emails tried to phone which is pointless because the number just rings then goes to answer phone trust me you will never get through, once I finally got through it was just an absolute goose chase emailing back and forth not getting anywhere asking where my order is, when will it be here i even had 1 reply from them questioning my order why I had ordered certain things, I then got part of my order cancelled as they said it was out of stock and then I requested for further information to take it higher as it was the worst experience ever and has really made me badly they messaged off Subject just apologising all the time but no results when I finally received my order they delivered it and placed it in the garden when they easily could of brought it to the house and threw it in dog mess honestly I couldn't believe it i had to clean it then hurt my back bringing through the door I've never in my life experienced anything like it to top it off i continued to get emails saying hope your enjoying your new floor weeks before I even got it absolutely horrific I don't want anyone to go through what I have

"Lack of response after placing my order…"

Lack of response after placing my order didn’t hear anything until I got in touch with them

"samples never showed up"

samples never showed up