"Great product just what I wanted"

Great product just what I wanted, seemed to take ages to come though.

"Delivered with care."

Delivered with care.
Great communication.
Excellent customer service and good quality of product.

"Warehouse issue. "

I made contact with the support to get a delivery date, customer support were quick to reply.
I had delivery date of wed-fri, I contacted on wed to get information. I was told they were waiting for 1 more item to be scanned . So it was never going to be coming wed as it hadn’t even been packed and passed on to delivery. If I hadn’t contact them wed, who knows when I would have got my delivery.
When I got my items on the Fri afternoon I was missing 1 item. Which I guess was the original item that hadn’t been scanned.
Customer support was good but still not the best experience.
I did receive a refund.

"Great "

Very good product

"Great customer service and…"

Great customer service and communication.

"Quick delivery / impressive sample…"

Quick delivery / impressive sample quality

"Overall the carpet is great and sits…"

Overall the carpet is great and sits lovely in our daughter’s room, service is okay I can’t say we needed to speak to anyone aside from just seeing if they can share a tracking link.

The delivery company are good but not as helpful if I’m honest, best to have someone with you to help get it in the area you need too as they aren’t as willing too.

"I ordered my carpet on 29 August 2024"

I ordered my carpet on 29 August 2024. I was then told it is out of stock. Today, ie yesterday I asked when it would be back in stock and delivered. Not the courtesy of a reply. Having already paid for it and my bedroom now decorated, it would be nice to see it finished, if at all. Not a good customer experience.

"They rung me to say they would be…"

They rung me to say they would be arriving within 15 minutes. I asked them to me me when they outside my flat as my buzzer doesn't work. When they dropped off my order I asked them to leave them in the communal area as my cats are very scared, they was very good and left them. They was 2 very polite guys. Well done for a good job 🌟 🌟

"Excellent service for samples and very…"

Excellent service for samples and very good value. Will order when I find a fitter that doesn't charge the earth.