"DAY 139"

DAY 139 – STILL NO REFUND. STILL NO ANSWERS.
Booking No: CSG-6372061
🚨 139 DAYS LATER – NOTHING HAS CHANGED. 🚨

This is a follow-up to my last post on Day 125.
It has now been 139 days since my flight was cancelled — and I have still received no refund, no update, and no accountability.

Your 48-hour response promise? Still a lie.
Your commitment to customer care? Nonexistent.
This isn’t just bad service — this is deliberate and dishonest.

You are not processing refunds.
You are delaying and deflecting, hoping we give up.
You are withholding money that doesn’t belong to you.

Let’s call it what it is: This is theft.

To anyone reading this:
STAY AWAY.
They are not here to help.
They are here to take your money and disappear.

I will continue posting until justice is done.
If you want to reply, feel free to email me at jkr500500 (at) gmail.com — if you’re finally ready to take responsibility.

"Get fast response when I request Flight…"

Get fast response when I request Flight reference number for my record. Thank you.

"Worked for me"

Worked for me. Ticket was much cheaper than directly purchasing on the airline website.

"Will not use cheaptickets any longer due to poor user experience "

No spacing in first name doesn’t allow frequent flyer linking of accounts
Not all flight options are available in cheaptickets as compared to other websites
Lastly, customer service officers can’t have resolution due to website limitation

It’s a nightmare

"Worst experience ever"

Worst experience ever, dealing with your call agents in India.
They are NOT helpful. They will beat around the bush and keep repeating the same policies like a robot.
One agent give you false promise and then only to be told another agent that it is not valid.

BE WARNED! Do not deal with Cheaptickets.sg for whatever reason. They are NOT from Singapore (.sg) They are all based in India!!

"Title：Completely Disrespectful Customer Service and Unfair Policies"

I had an extremely disappointing experience with CheapTickets.sg and the airline regarding a flight booking that I needed to cancel due to medical reasons. Despite providing all the necessary documentation, including a doctor’s certificate, to support my medical emergency, they refused to offer any flexibility or reduction in the cancellation fees.

Not only did they charge cancellation fees that were higher than the price of the ticket itself, but they also refused to offer any exceptions, showing no compassion or basic understanding of the situation. The lack of willingness to help a customer in need—especially in a medical crisis—is appalling.

Their customer service continuously insisted that these fees were “based on flight conditions,” without even considering the humanity of the situation. This is an extremely exploitative and heartless approach that completely disregards the well-being of their customers.

I would not recommend this company to anyone and will be sharing this experience widely, as it’s important for others to understand how CheapTickets.sg treats their customers. Avoid booking with them if you expect any real customer support or fair

"Online payment show not success,,so I…"

Online payment show not success,,so I book with another agent,cause duplicate booking,feedback to your customer service,but no reply from them,really very disappointed

"Very worst service ever come across."

Very worst service ever come across.

"the website was able to provide the best rate"

the website was able to provide the cheapest fare for my flight to chicago.

"Urgent Appeal for Compassionate Cancellation Due to Medical Reason"

Dear CHEAP SG Management,

I am writing to make a sincere appeal regarding our recent request to cancel flight tickets purchased through your platform. Due to my father's sudden medical condition, we are unable to proceed with our travel plans. We have already submitted a medical memo from the attending doctor to support our case.
However, we were informed that cancellation would still incur a high penalty fee. This places us in a very difficult position. We also reached out to T’way, who advised us that as the tickets were purchased through CHEAP SG, the cancellation must be handled by your team. Unfortunately, this back-and-forth has only added more stress during an already emotional time for our family.
What troubles us most is that the penalty fee through CHEAP SG is significantly higher than what the airline itself would have charged if we had booked directly. We understand that there are policies in place, but we had hoped for some understanding and flexibility in light of a genuine medical emergency.
We respectfully ask that you review our case once more and consider granting a waiver or significantly reducing the penalty, given the circumstances. It would mean a great deal to us, and it would reflect positively on CHEAP SG’s values of care and customer support.
Thank you for taking the time to read this. I sincerely hope your team can offer some form of support