"Effective process. Availability and support is superb!"

The process to get a home loan approved is really effective and smooth. All is coordinated online and person can easily do everything from a comfort of his/her home. One great advantage comparing to any other bank or lender is that the whole Tiimely Home team was immediately available to answer any questions and provide clarifications. That's just amazing. Credit assessor processed my application in a matter of days and the final approval for my loan was approved within 4 business days after signing the Contract of Sale including valuation (inspection of a property) and getting a report. Thank you Sumaiya and the whole Tiimely Home Team. Very effective.
Tiimely Home has one the lowest interest rates in the market at the moment, if not the lowest. All costs are well informed and website easy to navigate.

"An amazing experience refinancing with…"

An amazing experience refinancing with Tiimley Home. We got a better rate, customer service and a quicker response than the bank we have been with for over 25 years! The whole process was easy and smooth. Tiimely Home were easy and fast to respond to any questions we had. Would definitely recommend them!

"Three days from application to approval…"

Three days from application to approval and with all the communication and assistance you could ever want.

After a three month struggle with another bank, Timely have shown that exceptional customer service can be expected and they will deliver it.

"Amazing! Highly recommended!"

Wow! What a wonderful home loan experience! I am so thankful to all who helped me in getting my home loan in a ‘Tiimely’ manner. Sumaiya Alam was incredible and really made me feel at ease and answered all of my questions kindly and promptly. She made herself available and really gave me the personal touch that is really rare in customer service these days. Thank you so much Sumaiya, and the team at Tiimely! You really have made my dream come true! Thank you so much 😁

"Access to staff was instant, every time!"

Application was easy but the best part was the online chat where there was no wait time and the staff were always available to give updates, feedback and answer questions.

"Terrific pre-settlement service but terrible post-settlement service"

Tiimely Home (formerly known as TicToc) is super innovative and I love their automated approval systems. Their pre-settlement team was terrific and answered all the questions I had. Their customer service over the chat was second to none and truly one of the best I have ever experienced. Their credit assessor Steve was very friendly and informative.

We enjoyed working with TicToc until post-settlement, when customer service had taken a massive dip. I spoke to their refinancing customer service about refinancing my home loan from interest only to principal + interest. I was simply enquiring more information about it and what the process entails. He angrily assumed I was seeking financial advice and was very stern that the consultants are not there to waste time and simply get the job done. That is no way to speak to a first-time home loan customer who is unfamiliar with the process and just wanted to know more. He had an angry tone throughout the phone call and had no patience.

I reported this issue to myloan email address and did not hear back for 9 days. I wrote another email to follow up on this and still have not heard back since. More than 30 days and they still have not contacted me about my complaint. I also spoke to a customer service over tiimely chat and he said someone will contact me. I have not heard anything since. It is as if they are simply ignoring this issue. It feels like they are nice to you until you have transacted with them and they don't care about post-settlement service. While their rates are good, they don't make you feel like a valued customer once you have settled. This is the last chance I am giving tiimely home to reach out to me or I will not be recommending tiimely to any of my friends and family again. It is such a shame as I appreciate their innovation and have been telling others about how good tiimely is.

"Excellent experience"

Tiimely have been so simple to use for our refinance. Instructions are clear and easy to follow. The forms are easy to fill out. When I needed to call the staff member was polite and helpful. Highly recommend.

"Simple, Stress Free, Great Service, Highly Reccomend"

This is the 3rd loan we have done with Tiimely Home (previously TicToc). I would highly recommend. Great service and great rates with low cost offset accounts. Application process is simple and efficient. Special thanks to Sara who finalised our approval within one business day of receiving the signed sales contract.

"Great service"

Great service, quick and easy. Made the whole refinancing process very painless. Thank you!

"Tiimely Home have been perfect"

Tiimely Home have been perfect. Super quick and responsive, excellent interest rates, and really easy to go through everything required. Have been with them on two mortgages now 👍