"Cancelled order without contact"

I made my first order last week with Gamestop, and it is likely to be my last. Today they have cancelled my order as they are out of stock, but didn't even have the courtesy to notify me. Luckily I paid via paypal so have received the refund.

"Not often surprised but was very much so in this case"

Excellent company with well priced products and first rate service. I bought a refurb xbox but it really was as good as new and well packaged. Also had a three month warranty, despite its age. 10/10

"Great stuff!"

I've had only positive experiences here.

"Fast, polite service."

Have used GameStop a few times now for shopping online. Items arrive fast and safe. Any questions you have are answered fast and polite.

Thanks GameStop, keep up with the good work.

"Good customer care service"

Item did not arrive but the customer care team were easy to communicate with and the matter was resolved.

"Excellent service and communication 5*"

As a reluctant online purchaser of electricals I have been completely satisfied with the service from GameStop and wouldn't hesitate to buy again and highly recommend to others.

"Desperate search for replacement PS4"

My house got burgled just before Xmas day and both my son and my nephew's PS4's and games were the only items taken.

I tried Amazon, Argos, Currys and Ebay but was not happy with the bundles on offer. I popped into Game and none of the cheap, but quality games bundles were in stock, the over priced and "old" bundles were in stock and also Game said they do not negotiate, so waited till New Year's Day. Shock and Horror to find Game, Ebay, Amazon, Argos and Curry's had all put their prices up and the bundles were higher price for the poor quality games! Found Gamestop.co.uk, which by the way does not appear on any search engines. A cousin of mine told me by off chance on New Years Day about them. I went online and found amazingly low priced PS4 consoles. I quickly placed an order with them and ordered 4 quality games which were also at reduced priced. Free tracked delivery by DPD included.
Couple of days later Stephen from Gamestop called to make a security check, which I liked, because it could have been anyone placing the order! I am now just waiting delivery which should be this Friday and two happy teenagers!!!!!

"Excellent service"

Excellent service, my issue has been dealt professionally and fast.

"Grey imports be careful"

Ordered a PS4 1tb mega pack. Was given a delivery date which passed was then told my item was being packaged for dispatch that day. Several days later then told due to the December storms items hadn't arrived in their warehouse! !!. After several more days I was told the ps4 was out of stock. For goodness sake if your going to make up stories at least stick to one lie.
Finally I was given a tracking order number which for some reason showed the ps4 sat in DPD Ireland for two days without an update then the update it would be delivered that morning. Great it finally arrives ... only to open the box and find a Swedish PS4 all packaging in Swedish all instructions in Swedish and supplied games boxes and instructions in Swedish. Ok they play in English however my issue is I can not trade this console in at a later date or trade the games If I wished to do so. I would never had ordered this PS4 if gamestop would have advertised it as an import.
I have used the analogy of who would buy a car they could never sell on !
I contacted Playstation UK which gamestop.co.uk advised me to do for an English set of instructions and user manuals.
Response from Playstation UK. Speak to your retailer (well gamestop are totally unhelpfull) or speak to Sweden it's not a UK machine we can't help.

Mis advertised product poor customer service dreadful after sales support .... will never use gamestop.co.uk again

if your thinking of purchasing form them....think twice
Is it worth it..
Will I get the product I am expecting...
Will it arrive on time...
Will they help if there's an issue...
Will I get something no one will buy in my country or that I can't trade in later.

Wished I had paid £20 more and purchased from a UK high street well known store.

"In future I would most definitely buy from GameStop."

I found this company by chance, I had never heard of GameStop. I needed an urgent present sending out right on top of Christmas. Everywhere else I looked was out of stock. I e-mailed them before ordering and I received a reply straight away, I knew there would probably be a very slim chance I would get my purchase on time. But I was lucky and it was delivered on Christmas Eve. There prices are excellent, where most of the game/toy shops hiked up their prices. And auction sites almost tripled thier prices, I would defiantly recommend buying from them.