"Always a competitive price and…"

Always a competitive price and excellent cover with the flexibility to change/upgrade your policy as required.

"Good Coverage, but Slow Claims Process"

I bought this travel insurance for myself, my wife, and my 15-month-old son. I’m glad I did because it covered search and rescue costs, which many cheaper policies wouldn’t. This was a big relief when I had to make a claim.

However, the claims process was frustrating. It took months to process, and I had to keep chasing for updates. Communication was slow, and I never got clear answers on when it would be resolved. After filing a complaint, they finally sorted it out and gave me £200 in compensation for the delays, which I appreciate.

The insurance covers a lot, but if you ever need to claim, be ready for a long wait and poor communication. It’s a good policy, but they really need to improve their customer service.

"Do not use"

This is the 2nd time I have tried to claim with this company. Unfortunately my first holiday was a missed flight due to a suicide jumper on the motorway. It took weeks of going backward and forwards and service was shocking. They tried everything to get out if it and wanted more and more evidence.
My second time( I purchased a yearly policy) I missed a connecting flight as my original flight was delayed. I had to purchase a new flight. Guess what, there is ANOTHER loophole. I can't claim because it wasnt a 12 hour delay. Im not claiming for the delay just my flight ticket. Terrible company avoid at all costs . Don't expect them to honour the policy.Complete waste of time

"Kept me informed of important numbers…"

Kept me informed of important numbers etc .

"Travel Ready"

A friendly lady sorted my insurance out quickly reasonably priced as well

"Fuss free and good value"

Fuss free and good value

" good holiday insurance"

they offer good price holiday insurance for older travellers

"Excellent Travel Insurance very competitively priced."

I quickly, and easily, secured Explorer's annual Travel Insurance that covered my declared cancer plus ocean and river cruises.

"Good competitive pricing"

Good competitive pricing, very easy to use.

"Great company and very professional"

Great company and very professional. Will use for every trip going forward!