"I had to wait/They made it RIGHT!"

I had to wait longer than usual. Even that isn’t a complaint. They made it right and threw in an apron for free. When I finally did get my grill…all I can say is WOW!!! This thing is very well constructed from heavy enough gauge stainless steel….that it should hold up, pretty much forever! The cooking performance matches the build quality too! This thing literally makes steaks as good as Del Frisco does!

"Best grill ever!"

Best grill ever!

"I never received the grill and they didn’t know when they would be able to ship it to me"

I ordered the grill waited over a month and it still had not shipped yet with no notice on how long it was going to be before I could get the grill so I canceled, never had a chance to even experience it.

"Nice grill !"

Nice grill !

"Company held my money for two months…"

Company held my money for two months and never sent me the grill

"Disappointed "

Purchased a grill about a week before Xmas. Was never informed about a back order and about a month later, was told due to a rush they could not provide me a timeline when it would be in stock. Had to cancel my order

"Time until shipped"

It was easy to order of course. I think some communication about how long it is expected to take for shipping. It's acceptable to wait, but only if a transparent reason exists. Maybe even a nice email update assuring you are on it.

"Took out money and never received our…"

Took out money and never received our grill.

"The grill is absolutely amazing"

The grill is absolutely amazing, but I paid for it then got excuses as to why I didn’t get for over two months! Every company I’ve ever dealt with do not take your money until the item goes out there door! If this is something you want by a certain time I would definitely call ahead to check stock or wait 2 months for delivery.

"Very poor service and follow thru. "

The grill was several weeks late, when it did arrive it was defective. I sent it back within 48 hours of it arriving and had to continue to call and reach out to get a refund. I eventually disputed the charge and got my refund.