"Worst Product Experience and Customer Service"

I initially purchased the grill and the full grill table in November. I received the grill pretty fast but they delated the table deliver almost two month after my purchase. When I received my grill table, the boxes had holes in them and when I tried to put together the table, I noticed the metal ends were mangled and were was damage on many of the thrill table pieces. I tried reach out to their customer service and they have been absolutely horrible! I explained that the boxes the grill table came in were damaged and I could not send the pics back to them without them being picked up. Several days later, they told me they set up a pick up date for the grill table and told me I need to put it in the box and put a label on it. Obviously, they weren't listening to paying attention that they sent me torn boxes which I cannot use to send their table back. Their customer service is absolutely horrible with getting back to you and they pretend like I am the problem. I will never again deal with Schwank grill and I am not recommending them to anyone.

"Haven’t received the grill and was…"

Haven’t received the grill and was ordered on 12/28/24. Paid in full

"I love this grill"

I love this grill. I use it several times a week. It cooks my steaks perfectly. I will never cook a steak another way. 100% recommend this to anyone that likes steak as much as I do.

"From the packaging to the first steak…"

From the packaging to the first steak coming out of the grill this was a great purchase. Quality made and works as advertised.

"I have not received my unit I expected…"

I have not received my unit I expected in December. Very disappointed. Ready to cook a steak!

"The grill is wonderful"

The grill is wonderful. Sears steaks like a restaurant. My husband loved grilling on it. Good job.

"Love the grill, but ignitor failed!"

Love the grill, but ignitor wire disconnected. So I have to light with a BBQ lighter. Thats when I noticed the unit is riveted together so I cannot pug it back in without voiding my warranty. Repairs with shipping would take over a month to repair. I use the grill daily and travel so keeping a big box around is not an option.

"Fantastic customer support"

Fantastic customer support

"I like quality products"

I like quality products. Weather proof stainless steel. The stand and cover, I can leave it outside all year long.

"My order hasn’t shipped in over a week…"

My order hasn’t shipped in over a week and communication as to what’s taking so long is poor.