"Bait and switch"

This company does bait and switch on discounts and orders. Long phone conversation to get discount code to work and then product was not available but they kept trying to get me to order a different product. Will not buy from them again, not worth the hassle.

"Ordered a patio side table from this…"

Ordered a patio side table from this company! The price was better than some other companies with shipping included! Raj was my Customer Service Rep! He was excellent! I had a specific window of dates we would be home to receive the table & he took care of all
of this & it arrived when it was suppose to! Raj called & followed up every step of the way! I was very impressed! Great quality product & excellent customer service & communication! Thanks , Raj

"I had searched several companies for…"

I had searched several companies for the set I bought from you. Everyone either didn't have it, or didn't have the right combination. Added to my frustration was even finding the items within the various sites. Your site was manageable and assuming the delivery date is accurate will be right on time for our Spring dinner party.

"Great customer service!"

Great customer service!! Purchased an inflatable boat and motor. Raj at customer service answered all my questions and got my order out quickly. Looking forward to my next purchase!!

"Very easy and great items"

Fast and friendly service

"Excellent on-line experience"

Representative “Rag” was very knowledgeable, explained the product in detail and was very pleasant to talk to. Ensuring his company’s support, and my confidence in this online sale. I’d buy from Recreation Outfitters again.

"Great customer service "

They got the part I needed and verified the price etc and took all the guesswork out of the purchase! Can’t wait for it to arrive!!

"Did not get what was promised"

I was told if I signed up with Recreation Outfitters I would receive a 15% discount. One time when I tried to make the purchase I received only $5.00 and something off. I tried to contact the company. No one responded. I tried again to purchase to see if I would be able to use the "discount" to no available.The next time I visited the website my cart was empty and the price had gone up. The next time I visited the site and after an email I sent to them, the price went down again. I still didn't get the 15% off. There was a lower price but even so, if I had gotten the 15% off it would have been a significant amount lower. I do not trust this company but they had the product I wanted so I went ahead and took a chance but my impression so far is pretty negative.

"Raj was very helpful and patient"

Raj was very helpful and patient. I was happy to have the other 2 items I purchased matched the lower price I was quoted at patio living. Overall great experience!

"A joke of a company."

Product ordered was aperently miscategorized on line and I received an item I didn't order instead. I immediately contacted RO to begin return process, which has been a complete nightmare for the 4 months I've been attempting to return this item. Customer service reps are rude, poorly trained, and actually lie. I will never do business with Recreation Outfitters again, and intend to do my part to steer any and everyone away from the same.