"Purchased an Abode Cam 2"

Purchased an Abode Cam 2. Had it outside under cover, lasted 6 months and stopped working. Do not use this camera outside.

"Key fobs are not reliable"

Key fobs are not reliable. They constantly loose communications and have to be reenrolled.

"1) Support is Terrible"

1) Support is Terrible
2) Support Documentation is lacking value
3) Automatic updates always lead to new issues as your programmers do not know what they are doing and their changes affect upstream and downstream functions.
4) Even with all the same Cam2’s with the same firmware & software, the overlays on the video ate different.
5) if this lack of attention and quality doesn’t improve and elevate to align to your competitors, then when I find a better package deal with your competitors, I will dump Adobe in the trash and buy new.

That is how dissatisfied I am with your Support Service and Product Inconsistencies and Issues

"Performance"

The performance is not good, a bit hit and miss. Wifi tends not to work, and bell press is slow to send message to mobile app. Need to pay fee to secure videos. Have missed numerous visitors. We do have slow broadband and that maybe an issue.

"Very easy to set up"

Very easy to set up. Activates and deactivates quickly. Lost internet and was unable to deactivate, not sure if there is a work around for that.

"you can self monitor each station and get notices to your cell phone"

The system is well made and the individual components are doing exactly what they should.

"The abode system fits my needs very…"

The abode system fits my needs very well. All the various device options work for me. In addition, there have been very few outages that I can attribute to the Abode system. In addition, the support has been very good and responsive. The only thing that I would like to see is possibly some additional device options for smoke and water detection and also the sliding door device battery runs out rather quickly and requires additional expense to purchase another.

"Equipment is pretty cheap and easy"

Equipment is pretty cheap and easy to set up. Good for new home owners to get on their feet. But camera quality is bad, and only can have a max or 30 second clip. The detections on camera can be very inconsistent. Iota hub cam is horrible. Door/window sensors are nice though. Hopefully they can make some battery cameras with way better cameras quality

"Great products always very simple to…"

Great products always very simple to set up and work all the time

"Bummed about Nest Secure? Just get Abode!"

If you want a company who takes privacy seriously, has a fantastic and easy to use app and gives you the ability to add pretty much any big smart home product you can think of, including full integration of NEST products (which is back after it got canned when Google bought NEST) and you can also pull abode devices into the Home app on iOS (I think they are the only ones who do that? Not 100% sure but pretty sure) The new doorbell cam is an awesome addition and even if you are unsure, you can just start with the doorbell cam without a whole security system, it connects to Wifi. With Nest abandoning their security system stuff and the cheapest monitoring plans I've seen, Abode is a no brainer.