"Happy with the product and service so…"

Happy with the product and service so far. Backup cell connection works as expected.

"Great HomeKit self install system"

Setup was easy, integration with HomeKit was simple and system works well. Customer service was responsive as and when needed.

"Abode's customers service support is…Great!!!"

Abode's customers service support is great with it's help.

"Worth the money"

Works great.

"Great"

Dependable!

"Poor customer service and a lack of direct contact for customers"

I was very disappointed that the order I received initially was shorted and not complete. I had even paid for extra for express shipping as I needed to set the system up quickly as we were leaving town. Abode failed to provide my complete order as requested and then I could not reach any representative from Abode to correct this situation. I was force to contact another company, who express shipped their products to me that day. Then to add insult to injury, Abode charged me shipping to return the incomplete order items. I found this totally unprofessional and poor customer service. I cannot in good conscience recommend Abode to anyone given this experience.

"I was forced to buy a new gateway…"

I was forced to buy a new gateway because they said my original one was obsolete . After that I had to spend a week of wasted days trying to get my devices to pair . Then another gateway was shipped which worked for a week but still did not pair with one of my cams . Then the new gateway dropped a bunch of my devices . This has been fixed with an update but overall given the amount of time I had to spend solving Abode problems I can not recommend . I deserve a paycheck from Abode after all the wasted hours I spent trying to get this stuff working . The original system I bought was up and running in 45 minutes .

"We are happy with the system"

We are happy with the system. We are learning how to use it. It does not seem to work when the main door is open. Sometimes when we press home or standby, it does not work either and we need to pay attention and press twice if necessary.

"Bad experience from start to finish"

Bad experience from start to finish. Ordered the alarm system and it arrived in a timely manner on Apr 8th. Tried to install it that day, and two sensors were very intermittent, so I moved the base station to a more central local and still they would intermittently work. I decided to send the unit back and use my previous system, and abode did offer to diagnose the two sensors, but I requested a refund. Waited almost a week to get a return approved and am still waiting (apr 27th) for a refund for items that have been returned apr 18th.

"Unreliable"

Unreliable - this completely broke after 3 years. It just stopped working. Worse yet, it still reported that it was working - so I armed the system from my phone, but none of the sensors were actually turned on.

Spent several hours across 2 days talking with a series of helpful, but completely useless customer support reps to eventually establish the hub was busted, for which they provide no servicing options at all. Pretty annoying after 2 years of paying subscriptions and purchasing > $1000 of sensors and cameras for this.

Rather than replacing it at my cost, I'm switching to a more reliable system.